Join SMPS Tampa Bay for a local hosting of the national webinar, "Ignite Your Marketing Program to Action: Client Surveys" and earn 1.5 CEUs! Members pay only $25 (nonmembers pay $40) - that's close to an 80% discount on the national registration fee of $179 members/$239 non-members!
In this session, featuring speaker Danielle B. Feroleto, MA, CPSM, President/Owner of Small Giants, LLC, you’ll learn why client satisfaction feedback matters, how to use both qualitative and quantitative questions, how to compile and benchmark data, and how to develop a client satisfaction-based culture.
As seasoned marketers, we spend considerable time developing and executing a marketing plan for our firms. Often in that planning and executing, we focus on new clients and markets, project pursuits, and even geographic growth opportunities, while forgetting the most powerful weapon in our marketing arsenal—our existing clients. By learning what your clients really value, you can build a meaningful marketing plan that cultivates the client loyalty your firm desires and increases profits.
*SMPS Tampa Bay may cancel this event if less than 5 people have registered by 12:00 p.m. the Friday before the webinar. If the event is canceled, all registrants will be notified via email and refunded the amount for registration.