Friday, May 3, 2013 from 9:00 AM to 8:00 PM (EDT)
New York, NY
San Francisco, California
London, United Kingdom
The first and only event of its kind focused completely on understanding and helping your customers. No thought leaders. No product pitches. Just customers.
For customer-centric people—customer service managers and agents, community managers, operations, and even founders & product managers—who are passionate about doing the kind of work that earns kudos from customers every day.
Featuring fine gentlefolk from:
- And more
- How to work customer feedback into your development process
- One exclamation point per email - tips for effective customer support emails
- Being part of your community as a strategic advantage
- Process for prioritizing, handling, and effectively responding to a crisis
- Many more
Plus! Bonus weekend activities!
Saturday, May 4th
10:15a - Meet in front of SoHo Hampton Inn
10:30a - Bus tour of NYC with speakers and attendees
12:00p - Tour of Heartland Brewery
12:30p - Lunch and beer (lunch provided free for "bonus weekend activity" ticket holders, but everyone's welcome)
Sponsored by these amazing companies: