Transforming the Internal Customer Experience (2-day workshop: 7/11 & 7/21)

Build more valuable internal partnerships and deliver better business results...

95% of all failures related to supporting internal customers result from a failure to clarify and align expectations. This workshop is designed to help you avoid this challenge and other pitfalls by providing the tools to manage expectations with your internal customers and achieve success.

Join Patina for a two-day workshop: Monday, July 11, & Thursday, July 21, 2016

• Carefully designed with an action-learning component, the sessions are conducted 10 days apart, giving you time to put lessons into practice―building accountability while real work gets done.

This applied learning experience will help you:

• Incorporate the critical elements of building strategic partnerships with your internal customers

• Create effective "contracts" or agreements with internal customers that define important work outcomes, roles and responsibilities

• Learn to ask the high-gain questions to assess, analyze and diagnose gaps in business performance with fewer questions in less time

• Integrate proven change management and employee engagement methods into the consulting process

Who should attend?

Professionals who want to increase their strategic partnership skills with internal customers:

• IT professionals

• Finance & accounting professionals

• HR professionals

• Organizational development consultants

• Project managers

• Purchasing professionals

• Marketing professionals

• Compliance, health & safety specialists

• Change management specialists

• Other shared services professionals

Fee/Other Details:

• $950 for the two-day workshop

• Includes program materials, refreshments and lunch

• Participants will be expected to have, or provide for themselves, a copy of the text:
  Flawless Consulting 3rd Edition, by Peter Block

• There is some reading to be done prior to the first day of the workshop; details will be emailed at a later date

• For optimal learning and application within your organization, we highly recommend a minimum of two participants attend from each company

Cancellation Policy: Registration fee, less a $50 administrative charge, is refundable if cancellation is received 14 days prior to the start of the scheduled program. No refunds will be given after that time; however, registration is transferable to another individual. We reserve the right to cancel a seminar and will refund full registration fee if we cancel a seminar. We are not responsible for travel and/or lodging expenses in the event the seminar is cancelled.

VIEW A PRINTABLE BROCHURE FOR MORE INFORMATION