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Thursdays with Pioneer: OverDrive Patron Assistance

USL Training

Thursday, January 9, 2014 from 1:30 PM to 2:30 PM (MST)

Thursdays with Pioneer: OverDrive Patron Assistance

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Event Details

Become an OverDrive Download Library Specialist. In this session, the OverDrive staff will help take your understanding of your OverDrive service to the next level so you can share your knowledge through support and training. We'll review frequently asked questions, support tips, and online help resources.

Trainer: OverDrive support staff

Audience: OverDrive Project Coordinators, Technical Support, Community Outreach, Training, and Public Service staff.

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The training will be conducted using ReadyTalk, which uses online web sharing and telephone conferencing.

 Step 1:  Conference testing and setup – At least one day prior to conference

1. Test your computer: Go to http://test.readytalk.com.

If your computer is setup properly for the conference, you'll see a green circle with a check mark. If not, instructions will be provided to install an Adobe Flash Plugin.

2. Internet connection:  OverDrive recommends using a hard line Internet connection rather than a wireless connection.

 Step 2: Web Conference Login – 10 to 15 minutes before the training begins

1. Open your Internet browser and go to:  www.readytalk.com.

2. Locate the 'Join a Meeting' box.  Enter the access code: 5736549

3. Next, Ready Talk will display the 'Participant Registration' screen.  Please enter your information as prompted, and our staff will send follow-up information after the call.

 Step 3:  Audio Conference Login (required for audio) – 5 minutes before the training begins

Dial the phone number: 1.866.740.1260. When prompted, enter your ReadyTalk access code:  5736549

Have questions about Thursdays with Pioneer: OverDrive Patron Assistance? Contact USL Training

When

Thursday, January 9, 2014 from 1:30 PM to 2:30 PM (MST)


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Organizer

USL Training

Colleen Eggett, USL Training Coordinator

801-715-6776
800-662-9150 x 776
ceggett@utah.gov

Utah State Library Division
250 N 1950 W Suite A
Salt Lake City UT 84116

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