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The Service Experience Conference 2016 - Hosted by Adaptive Path

Adaptive Path

Thursday, November 3, 2016 at 8:00 AM - Friday, November 4, 2016 at 5:30 PM (PDT)

Registration Information

Registration Type Sales End Price Fee Quantity
Early Bird Price 4 1d 23h 58m $1,795.00 $0.00
Regular Price Conference Pass Not Started $1,895.00 $0.00

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Event Details

 

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The Service Experience Conference brings together organizational leaders, product managers, business process engineers and designers who have a hand in defining, maintaining and executing experiences that span touchpoints, channels and traditional business silos. 

This two-day conference mixes talks and workshops from people in the trenches. We cover the practice of service design as an approach to managing the complex challenges organizations face when trying to move quickly, frequently, and strategically, all while aiming to bring customer and employee satisfaction and deliver value to the business. Easy, right? 
 

Topics covered:

  • Tools and methods of service design
  • Getting service design done within existing organizational structures
  • Methods that reach across disciplines and tap expertise in various fields
  • What business leaders need to know about service design to change their 
    organization to be experience driven

Who should attend?:

Anyone facing the following challenges: 

  • Generating an actionable service vision that builds alignment across the 
    product or organization
  • Orchestrating service experiences that span across all touchpoints 
    (physical, digital, and human)
  • Facilitating cross-product and cross-enterprise collaboration and service design 
    and development



GENERAL CONFERENCE INFORMATION

Date: Thursday, November 3rd and Friday, November 4th, 2016

Location: Parc 55 San Francisco (see map in upper right hand corner)

Questions? Contact us at apevents@adaptivepath.com



WHAT ARE YOUR REFUND GUIDELINES?

We try to be as flexible as we can:
Sixty (60) days prior to the event you plan to attend, you may request a full refund.
Thirty (30) or more days prior to the event you plan to attend, you may request a 50% refund.
Less than thirty (30) days prior to an event, there are no refunds available.
You may always transfer your registration to another Adaptive Path workshop or conference within one (1) year of the date of cancellation, or assign another individual from your organization to go in your stead. Please contact us either way.

Please note that any refunds given will be returned less the registration fee ($9.95) and the 2.4% fee PayPal charges for each registration. Additionally credits must be issued and confirmed prior to the event in order to be considered valid. Once a credit has been issued you are no longer eligible for a refund.

A note about sending multiple people from your organization: We do not allow badge-sharing. If more than one person from your company would like to attend, they must also register. We do have group discounts for four or more people. Email us if you're interested. 


WHAT DISCOUNTS DO YOU OFFER?

Groups

Want to bring your whole team? Great idea! If you can pull together 4 or more employees from the same company, we’ll let you in for less. Just let us know the number of folks you’d like to send before you register.

Government Agencies

If you work for any branch of the government (federal, state, or local), just contact us for a promotion code which will knock the price down by 25%. When you come to the event, show your government ID card or proof of employment on agency letterhead at registration to confirm your discount.

Military

If you are a service member in the United States military (Army, Marine Corps, Navy, Air Force or Coast Guard), contact us for a promotion code which will knock the price down by 30%. When you come to the event, show your military ID card at registration to confirm your discount.

Students

If you’re a full-time student, we’ve got a discount for you, too. Contact us for a promotion code which will knock the price down by 25%. When you come to the event, show your student ID card at registration to confirm your discount.

Have questions about The Service Experience Conference 2016 - Hosted by Adaptive Path? Contact Adaptive Path

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When & Where


Parc 55 San Francisco - A Hilton Hotel
55 Cyril Magnin Street
San Francisco, CA 94102

Thursday, November 3, 2016 at 8:00 AM - Friday, November 4, 2016 at 5:30 PM (PDT)


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Organizer

Adaptive Path

Adaptive Path is a leader in experience design, founded in 2001 and now a part of Capital One. We're experienced guides, strategic thinkers, design doers, and expert jugglers. Our mission is to inspire and enable others to help create as many great human experiences as possible.

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The Service Experience Conference 2016 - Hosted by Adaptive Path
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