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The New Quality Manager Course

The ISO 9001 Group

Multiple Dates

The New Quality Manager Course

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Event Details

Course Overview

This 3 day New Quality Manager course is designed to provide the new quality manager with the knowledge and skills required to maintain and continually improve their organization's quality management system based on the ISO 9001 standard.

The course helps new quality managers to develop their skills in designing, implementing and managing the daily challenges of quality management system processes and provide more effective feedback to top management for review and decision-making. 


Who Should Attend

Quality managers who are new to the role

Managers who wish to refresh/develop their skills 


Course Highlights

understand the requirements of a quality management system (based on ISO 9001 requirements)

understand the importance and benefits of taking a process approach to quality management

understand the effective approaches to establishing, implementing and maintaining a documented quality management system avoiding the bureaucracy of documentation

learn the approaches to creating effective quality manuals and a useful, and used, documented system

learn about creating a customer-focused system

learn how to identify requirements not specified by the customers (expectations and needs)

learn about approaches to monitoring customer satisfaction

understand the role of the quality management representative

understand the roles and responsibilities of quality managers and effective interaction with other departments/functions

learn about the management of the internal audit process and development and implementation of an effective and risk-based audit program

learn about approaches to identification and reporting of nonconformities (resulting from customer complaints, suppliers' nonconformities, audit nonconformities, and nonconformities identified through inspections/monitoring)

learn how to ensure effective corrective actions to help prevent recurrence of nonconformities

learn how to ensure effective preventive actions to ensure prevention of potential nonconformities

learn approaches to effective analysis of data (trend analysis and root cause analysis, and examples of various approaches to the analysis of data for submission to the management review process)

understand the requirements for the management review process, various approaches to holding a review, and the role of the quality manager

understand the process of the external assessment of the QMS, role of external auditors, and effective communication and relationship with your external auditor

learn about approaches to continual improvement (discussion of various approaches and good practice)

discuss the challenges for quality managers and solutions for overcoming them

Have questions about The New Quality Manager Course? Contact The ISO 9001 Group

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