Skip Main Navigation
Page Content
This event has ended

The Moderator’s Worst-Case Survival Guide

UXPA Boston

Saturday, September 22, 2012 from 9:00 AM to 12:00 PM (EDT)

The Moderator’s Worst-Case Survival Guide

Ticket Information

Ticket Type Sales End Price Fee Quantity
General Registration Ended $75.00 $2.87
Student Registration Ended $25.00 $1.62

Who's Going

Loading your connections...

Share The Moderator’s Worst-Case Survival Guide

Event Details



Your participant is flirting with you.
Your participant found your Facebook profile before the session.
Your observers are being rambunctious.

As moderators, we have to be prepared to face a number of common, uncommon, bizarre, and interesting situations. We rely on many of the same skills as a circus ringmaster – creativity, flexibility, and a sense of humor.

This workshop will help both new and experienced moderators improve their ability to handle situations that they haven’t encountered before and learn techniques to make their user research session as successful as possible despite what’s going on around them.

During the workshop, we will elicit and share best practices for handling situations while moderating, explore the different types of situations that moderators should be prepared to encounter, and work together to identify specific techniques for how to respond to each type of situation (specifically, what to do and what to say). Attendees should come prepared to share their experiences, or situations they’ve always wondered how to handle.

Bios: Fiona Tranquada & Donna Tedesco 

Donna Tedesco is currently a Senior Usability Specialist at The MathWorks. Prior to that, she was a Principal User Experience Researcher at Fidelity Investments. Donna has conducted user research sessions for over ten years. She has published and presented at local, national and international conferences, and is co-author with Bill Albert and Tom Tullis of the book, "Beyond the Usability Lab: Conducting Large-Scale Online User Experience Studies." Donna received a BS In Engineering Psychology (Human Factors Engineering) from Tufts University School of Engineering and a MS In Human Factors in Information Design from Bentley University."

Fiona Tranquada is a Senior Usability Consultant at the Design and Usability Center at Bentley University. Fiona has spent more than 10 years improving the user experience for clients across many industries including financial services, healthcare, e-commerce, and mobile technologies. Fiona recently co-authored the “Presentation of Information” chapter in the second edition of the “Handbook of Human Factors in Web Design” (CRC Press). She is Secretary for the Boston chapter of the Usability Professionals' Association, has presented at both local and national conferences, and has taught in Bentley University’s UX Certificate program. She received a BA in Professional Writing and Creative Writing from Carnegie Mellon University and an MS in Human Factors in Information Design from Bentley University.

Have questions about The Moderator’s Worst-Case Survival Guide? Contact UXPA Boston

When & Where

Bentley Design and Usability Center (DUC), Smith Academic Technology Center, Room 223
175 Forest St
Waltham, MA 02452

Saturday, September 22, 2012 from 9:00 AM to 12:00 PM (EDT)

  Add to my calendar


UXPA Boston

The Boston Chapter of the User Experience Professionals’ Association is a highly active community for persons with individual and professional interests in usability, user experience design, and their many related fields. Membership is free, and we invite you to take advantage of all the benefits membership has to offer. These include access to job listings, networking opportunities, event notifications, collaboration projects, resume-building activities, and more.


  Contact the Organizer

Please log in or sign up

In order to purchase these tickets in installments, you'll need an Eventbrite account. Log in or sign up for a free account to continue.