The Future of Customer Success Management
A Look Ahead, by Mikael Blaisdell
Who should attend: Customer Success Management professionals, SaaS/Cloud CxO's
Thursday: April 5th 7-8:30
Auditorium; Keynote Systems Inc.
777 Mariners Island Blvd
San Mateo, CA
Advance Registration Required
An ever increasing number of SaaS/Cloud companies are establishing Customer Success Management positions and teams. A new profession is rapidly emerging; what will it become? What will drive the CSM role to develop and mature? What should become the Best Practices of the role? Join us for visionary and provocative look at the future of CSM and an opportunity for networking with your peers.
Mikael Blaisdell: The HotLine Magazine
Sponsored by: Totango Inc.
7:00 Doors open for registered attendees
Refreshments & Networking
7:30 - 8:15 Mikael’s Presentation and Q&A
8:15 - 8:30 Totango Customer Engagement Tips
Totango provides a full-service customer engagement management platform for SaaS and Cloud businesses. The solution helps customer success professionals to monitor customer health in real-time and to drive customer usage, adoption and success throughout the customer lifecycle. Sign-up for 30-day free trial or check out a video on how it works. http://www.totango.com/
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When & Where
The Customer Success Association
Mikael Blaisdell is the Executive Director of The Customer Success Association, Moderator ofThe Customer Success Forum on LinkedIn and the Publisher of Customer Success Magazine, online resources that focus on managing customer lifetime value for an audience of senior management teams and Success/Support professionals worldwide.
For more information about the international Customer Success Community, please visit: