The Dynamics of "Service Excellence" (Session 2)
Thursday, August 23, 2012 from 1:00 PM to 4:00 PM (CDT)
Summer’s here! Just because school is out doesn’t mean that learning has to stop. Consider attending one of our Summer Learning Series programs. These modules are designed to help you fine tune your professionals skills and assist you in achieving your goals.
The Dynamics of “Service Excellence” (Open to All Positions)
Thursday, August 23rd
8:30am – 11:30am; 1:00pm – 4:00pm Earn 3 CE Credits
- Separating yourself from the competition
- How to deal with difficult customers
- Getting customer service buy-in
- Four strategies of exceed customer expectations
Training is presented by Tim Parenti, VP Sales/Agency Development at First Insurance Funding.
When & Where
The Horton Group
The Horton Group is an insurance, employee benefits and risk advisory firm. We specialize in helping clients turn costs and risk into competitive advantage, and growing the business for tomorrow. Our business is about helping you achieve a higher level of performance. The Horton Group has the people, insight and innovation to get ahead of trends, and offer new ideas on critical challenges.