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The CSM Forum: The Questions of Customer Success Management

The Customer Success Association

Thursday, January 24, 2013 from 7:00 PM to 9:00 PM (PST)

The CSM Forum: The Questions of Customer Success...

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Event Details

 

The Questions of Customer Success Management

Mikael Blaisdell, Publisher: The HotLine Magazine

 Who Should Attend:  SaaS/Cloud CxO's, Customer Retention Professionals

Thursday; January 24th, 2013 7 - 9 PM

InsideView Inc.

444 Rhode Island St. #210

San Francisco, CA 94107

Advance Registration Required

One of the more reliable standards of the Customer Success Management profession as it develops has been the lack of anything one might call a standard -- apart from that we're all about customer retention.  What is the definition of CSM?  How many CSM's should a company have?  How should they be equipped?  The answers vary -- considerably-- from company to company. 

But if the absence of standards is one of the things we have in common, then surely another is our curiosity.  What would you like to know about what and how SaaS companies are doing in the areas of the Strategy, Process, People and Technology of customer retention?  How would you pose the questions?

Join Mikael Blaisdell, Publisher of The HotLine Magazine and your colleagues for an interactive working session to discuss and build the questions for the continuing research of the Customer Success Management Initiative in 2013.

Agenda:

7:00 PM - Doors open for registered attendees

                  Refreshments & Networking

7:45 - 8:45:  Working session

8:45 Wrap-up

Location and refreshments provided by:  InsideView Inc. 

Save the Dates -- Future CSM Forum events

Thursday; March 7th, 2013

Thursday; April 18th, 2013

Privacy Notice:  By registering for this event, you are agreeing to receive emails from Mikael Blaisdell & Associates and event sponsors.  You may unsubscribe from such emails at any time if your preferences change. (c) 2012 Mikael Blaisdell & Associates Inc.


Have questions about The CSM Forum: The Questions of Customer Success Management? Contact The Customer Success Association

When & Where


InsideView Inc.
444 Rhode Island St
San Francisco, CA 94103

Thursday, January 24, 2013 from 7:00 PM to 9:00 PM (PST)


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Organizer

The Customer Success Association

Mikael Blaisdell is the Executive Director of The Customer Success Association, Moderator of The Customer Success Forum on LinkedIn and the Publisher of Customer Success Magazine, online resources that focus on managing customer lifetime value for an audience of SaaS/Cloud B2B senior management teams and Success/Support professionals worldwide. 

For a map of the international Customer Success Community, please visit:

http://customersuccesscommunity.com

  Contact the Organizer

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