The Questions of Customer Success Management
Mikael Blaisdell, Publisher: The HotLine Magazine
Who Should Attend: SaaS/Cloud CxO's, Customer Retention Professionals
Thursday; January 24th, 2013 7 - 9 PM
444 Rhode Island St. #210
San Francisco, CA 94107
Advance Registration Required
One of the more reliable standards of the Customer Success Management profession as it develops has been the lack of anything one might call a standard -- apart from that we're all about customer retention. What is the definition of CSM? How many CSM's should a company have? How should they be equipped? The answers vary -- considerably-- from company to company.
But if the absence of standards is one of the things we have in common, then surely another is our curiosity. What would you like to know about what and how SaaS companies are doing in the areas of the Strategy, Process, People and Technology of customer retention? How would you pose the questions?
Join Mikael Blaisdell, Publisher of The HotLine Magazine and your colleagues for an interactive working session to discuss and build the questions for the continuing research of the Customer Success Management Initiative in 2013.
7:00 PM - Doors open for registered attendees
Refreshments & Networking
7:45 - 8:45: Working session
Location and refreshments provided by: InsideView Inc.
Save the Dates -- Future CSM Forum events
Thursday; March 7th, 2013
Thursday; April 18th, 2013
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When & Where
The Customer Success Association
Mikael Blaisdell is the Executive Director of The Customer Success Association, Moderator of The Customer Success Forum on LinkedIn and the Publisher of Customer Success Magazine, online resources that focus on managing customer lifetime value for an audience of SaaS/Cloud B2B senior management teams and Success/Support professionals worldwide.
For a map of the international Customer Success Community, please visit: