The Choice to Excel: Solving Customer Service Challenges with Ease
Friday, April 13, 2012 from 1:00 PM to 4:00 PM (EDT)
Lathrup Village, MI
Time: 1 - 4 PM (presentation will begin at 1:15)
Location: Michigan first Credit Union 27000 Evergreen Lathrup Village, MI 48076
Raffle Item: Kindle Fire (YOU MUST BE AN HDI MEMBER TO WIN!) to be given away at the meeting! You can join at the meeting or join now by going here:
Summary: Are you faced with customer service challenges on a daily basis? What if you innately knew how to handle them with finesse? For this interactive workshop, Marilyn Suttle brings twenty years of training experience, including knowledge gained from interviews with the CEO’s, managers and the front-line of highly successful companies around the world. Gain “works-in-real-life” strategies for bringing out the best in even the most challenging customer service situations.
Learn how to easily manage conflict with both customers and coworkers AND develop easy to implement service recovery skills to put in place immediately after this impactful training session. Don't miss it!
Speaker: Marilyn Suttle, Suttle Enterprises Visit Marilyn's Linkedin Profile
Marilyn Suttle is a speaker, trainer, and coach for organizations wanting to attract and retain happy customers. She specializes in turning customers into raving fans by creating "Suttle Shifts” in the way people think and act using entertaining, experiential activities. Her bestselling book, "Who’s Your Gladys? How to Turn Even the Most Difficult Customer Into Your Biggest Fan" is the result of decades of experience and extensive interviews with CEO's, managers, and front line staff of customer focused businesses.
She’s a past Chapter President of the National Speakers Association, and was featured in the LA Times, Chicago Tribune, Ladies Home Journal, and Woman’s World to mention a few.
When & Where
HDI Local Chapter; Motown
The HDI Motown Chapter is a Community of technology service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.
As a legal not-for-profit corporation, chartered in December 1999, we host regular chapter meetings at varying locations around the Metro-Detroit area and also offer some members only training and networking opportunities. Most of our chapter meetings are free and open to anyone working in or interested in the IT Service and Support industry.