Sydney CPP Professional® & CPP Masters®, February 2012 - Become a Business Process Professional (Master) through learning and experiencing the most practical, successful and proven toolkit for process change
Monday, February 27, 2012 at 9:00 AM - Friday, March 2, 2012 at 5:00 PM (AEDT)
The Certified Process Professional (CPP) Programme
(8 Levels) takes BPM Training to an entirely new level.
Learn and experience the most practical and successful method for business process management. Become a Certified Process Professional® or CPP Master®
CPP Level 1, 2, 3, 4 & 5 - From Practitioner to Professional to Master
This premier WORKSHOP is designed for those seeking advanced professional skills in process management, process improvement, process alignment and innovation.
These are the Outside-In Advanced BPM Methods and Techniques that Deliver!
The Certified Process Professional programme builds your professional competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organisation today.
A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research.
Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, business analysts, systems analysts, Six Sigma belted people, Lean experts, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.
Course attendees will learn how to:
*triple crown = reducing costs, enhancing service and improving revenues at the same time
WHAT YOU GET
FROM PRACTITIONER TO PROFESSIONAL
LEVEL ONE – Introduction to Advanced Business Process Management – Process Optimization
Learn to Apply process diagnostics to existing processes, calculate causes of work and points of failure, and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organisation to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements.
Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organisation to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to way exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.
FROM PROFESSIONAL TO MASTER
LEVEL THREE – Advanced Business Process Management – Process Innovation
Understand and create the Process Innovation Landscape to completely redefine the way processes are operated. By alignment with Successful Customer Outcomes we will uncover the true potential of the process, and in doing so consolidate triple crown wins i.e. simultaneously reducing costs, improving revenue and enhancing service. Establish the right measures for continued success and integrate these into corporate measurement systems e.g. balanced scorecard and strategy maps.
FROM PROFESSIONAL TO MASTER
LEVEL FOUR – Advanced Business Process Management – Performance Management
We explore and make our won the territory of Performance Management. Advancing beyond legacy approaches we review case studies and through hands-on exercises understand the changed perspective from advanced process management. Specific items covered include:
FROM PROFESSIONAL TO MASTER
LEVEL FIVE – Advanced Business Process Management – Integration & Implementation
CPP Level 5 brings it all together. Split into two sub sessions (a) Integration, we feature ‘bridging the business IT divide’ and integrating the sometimes disparate business functions into a cohesive ‘Outside-In’ delivery. In the second session (b) Implementation, we determine the most effective programme, project and team structures to successfully implement Advanced BPM.
Specific items covered include:
...you've fundamentally changed the way I think about every process.
And inspired me to try Outside-In (OI) in all walks of life.
The first two levels should be included in educational curriculums (yes, even at the junior levels).
If everyone started applying OI, the world would be... where it should be.
Mahesh Mirchandani, CEO at BhumiTech
If you are looking to improve your own professional skills in business process management and
business process improvement, then I would recommend the Advanced Business Process Methods and
Techniques of the Business Process Professional programme by BP Group.
Stephen Nicholson, Certified Process Professional – Master, BPM Systems (see blog)
Excellent presentation, clear and concise. Absolutely Gripping
Devendra Maisnam , Business Analyst, National E-Health Transition Authority
"Thanks for what were excellent sessions last week.
I still find it incredible that in this conventional information and process rich world we live in
that we can look at what we do in a slightly different but totally logical way and the picture changes dramatically."
Charles Bennett, Managing Partner & Project Director at IBS Publishing
"Thanks to you for a fantastic mentoring programme … I am an Outside-In fan now !"
Jimmy Cuadra, Director Information Management, Akzo Nobel Paints, SIngapore
"I was struck with awe on the versatile yet practical experience that you shared.
Thanks for the wonderful session on CPP this week"
Syed Raashid, Specialist, RasGas Co Ltd. UAE
"Thanks again for the fantastic course and insights you provided."
Business Process Architect, Queensland Building Services Authority, Australia.
"Just a short note to say thanks again for the course. It was a truly mind blowing experience and I will never think about process the same way again."
Craig Reid, Senior Business Analyst, Gen-I
"I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework."
Steve Melville, Director, Sun Microsystems, USA.
"I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightening us with the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India
"Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida
"Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai
"Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia
"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
Director, H&R Block, USA
"I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangelizing the CEM approach with our team.
Senior Analyst, Investment Bank, London
“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”
Mark Barnett , Director of Global Process Practice , ACN, Inc.
“Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."
Kenneth Mortimer, Principal , MBA & Associates Ltd
"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International
"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank
"We have collated the scores from the event and you came out as the most highly regarded."
Conference Producer, IIR International
"Excellent, owned the knowledge, made the presentations fun, wealth of knowledge and practical examples. Upbeat, well paced."
Booz Allen Hamilton, Washington
"Steve presents the whole arena of transformation in a lucid and pragmatic way. I can not overstate how much these insights and profound new understanding will change our organization and its approach to the market. You want my endorsement? You get it a gazillion times over. Thanks."
COO, Fortune 500 Company, Washington DC
“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management
"...was so helpful. The ability of asking questions/having discussion after the days end was extremely good. I really appreciated the professional approach"
Telco Director, now CIO of CEU , Hungary
“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.”
Theo Priestley, Head of Business Process Management , Psingularity
“Steve is one of the most tireless leaders in the field of business process management. While there are lots of technical folks and vested interests in the field, Steve's leadership rises above the crowd. As co-founder of the not-for-profit Business Process Group, Steve has traveled the world spreading the BPM message to business leaders and front-line workers, alike.”
Peter Fingar, Industry Guru and author of many top selling Business books
“Transforming the planet , one person, one process, one organisation at a time”
National Audit Office
We are sometimes asked about the small print: Here it is just in case.
BP Group reserves the right to postpone or cancel an event, to change the location of an event. In the event that BP Group postpones a conference, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive 100% credit representing payments made towards a future BP Group event or you may send a replacement. No refunds will be available for cancellations or postponements.
BP Group is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or hostilities.
Your hosts are the BPGroup.org & its Associate & Partners including the PEX Network, Calcon, Knowledge Lab, Marcus Evans, NASSCOM, Compass Business Club, BIS Group, Pinnacle, EPCOR, Service Management University, Iven Consulting, AIM, IQ Business, TechLog IT, Petanque, ebTrac, City Process Management, Process Triage, Paradigma, Charterhouse, IBEX Global, Academy of Customer Experience (ACE), Silver Dart Group, Trusted Associates Limited, IBEX Global, IQPC, ISLSS (international Standard for Lean Six Sigma), i-Nexus, PMI, British Chamber of Commerce
The BP Group is a not for profit, vendor independent professional organization (established in 1992) dedicated to the advancement of business process management & customer experience concepts and its practices. With 25+ partners serving 100+ countries serving more than 980 organizations we are a professional association led by seasoned experts, hands-on all levels thought leaders in business process and Outside-In transformation.
The mission of The BP Group is to engage in activities that promote the practice of business process transformation and change for business benefit.
Through education and networking, the BP Group continues to advance the field and to contribute to the skills and development of professionals who help their organizations directly meet the challenges of the 21st century through Customer Experience Management, Advanced process management, Outside-In, BPM and CEMMethod.
IQPC is an Accredited partner of the
BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia
ACE is an Accredited partner of the BP Group Certified Process Professional® program with a global agreement
IQ Business (South Africa) is an Accredited partner of the BP Group Certified Process Professional® program in Africa
Silver Dart Group is an Accredited partner of the
BP Group Certified Process Professional® program in North America
Innovate By Design is an Accredited global partner of the BP Group Certified Process Professional® program worldwide
NASSCOM is an Accredited partner of the BP Group
Marcus Evans is an Accredited partner of the BP Group Certified Process Professional® program in South East Asia
BIS Group is an Associate partner of the BP Group Certified Process Professional® program in Eastern Europe
Pinnacle is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® program in
South East Asia
Service Management University is an Accredited partner of the BP Group Certified Process Professional® program in North America
ITWeb is an Accredited partner of the BP Group
Certified Process Professional® program in Southern Africa
ebtrac is an Accredited partner of the BP Group
Certified Process Professional® & CPP Master® program in Saudi Arabia & the GCC
London Chamber of Commerce is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® worldwide.
City Process Management is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program
ProcessTriage is an Accredited partner of the BP Group Certified Process Professional® program in North America
Paradigma is an Accredited partner of the BP Group Certified Process Professional® program in South America
Charterhouse Systems Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide
Dubai, October 2016
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