Ten Tips for Tastier Tasks: Best Practices for Writing Effective Procedures
Users have come to expect task-based documentation instead of descriptions of product features. They want to know how to accomplish goals, rather than understand the meaning of individual interface elements isolated from their workflow.
Writing procedures therefore deserves time, thought, and careful analysis.Following to these best practices throughout the process helps TCs (technical communicators) create procedures that are more useful, easier to follow, and that better support of the needs of the audience.
What You’ll Learn in This Workshop
- How to recognize and avoid the most common usability problems in procedures
- Best practices (the ten tips) for creating more effective procedures
The workshop includes hands-on exercises and plenty of interaction.
What others say about Leah’s Ten Tips:
This session was excellent! Lots of good meaty info encapsulated very well and delivered with lots of anchors to help retain the details.
Leah Guren is the owner/operator of Cow TC. She has been active in the field of technical communication since 1980 as a writer, manager, Help author, and consultant.