Spiceworks 202: Help Desk Deep-Dive
Are you all-Help-Desk, all-the-time? Want to dig deeper into the help desk management capabilities of Spiceworks? Then the time is right to join us for Spiceworks 202: Help Desk Deep Dive. By attending this four-hour class, you'll learn how to take advantage of Spiceworks to create a well-oiled, problem-solving (and tracking!) machine.
In this intermediate-level class, you'll cover:
- Customizing the help desk and the user portal
- Details on Tickets Anywhere
- Managing Ticket Notification Templates
- Managing Remote Help Desks/Clients
- Ticket Rules and Views
- Leveraging Purchasing and RFQ within Spiceworks
So, join us and your fellow IT pros for this fun-filled session and learn how Spiceworks can help you simplify your IT day!
Snacks will be provided, and if you attend the 201 session in the morning, lunch is on us!
Please direct all questions and comments to SpiceTrainer Bob Beatty.
Bob is one of our hand-picked expert SpiceTrainers, and he’s the perfect IT pro to bring you up to speed on Spiceworks. With 22+ years in network and systems administration, he manages several Spiceworks groups in the Kansas City area, including Kansas City SpiceCorps and remotely manages the Panama Spiceworks group. He's been using Spiceworks since version 1.7.
Find him on the community: Bob Beatty's Profile.