Spiceworks 202: Portland
Friday, November 11, 2011 from 1:00 PM to 5:00 PM (PST)
Spiceworks 202: Help Desk Deep-Dive
Are you all-Help-Desk, all-the-time? Want to dig deeper into the help desk management capabilities of Spiceworks? Then the time is right to join us for Spiceworks 202: Help Desk Deep Dive. By attending this four-hour class, you'll learn how to take advantage of Spiceworks to create a well-oiled, problem-solving (and tracking!) machine.
In this intermediate-level class, you'll cover:
- Customizing the help desk and the user portal
- Details on Tickets Anywhere
- Managing Ticket Notification Templates
- Managing Remote Help Desks/Clients
- Ticket Rules and Views
- Leveraging Purchasing and RFQ within Spiceworks
So, join us and your fellow IT pros for this fun-filled session and learn how Spiceworks can help you simplify your IT day!
Hungry? Don't fret over food! We've got you covered and lunch is included with your 202 registration! Show up early (12:00) to chow down and meet your SpiceTrainer and your fellow IT Pros."
Please direct all questions and comments to SpiceTrainer Grey Howe: firstname.lastname@example.org
Who is SpiceTrainer Grey Howe?
With more than 17 years of IT experience, Grey's been involved with Spiceworks for a while now... he heads up the Denver SpiceCorps, and now he's bringing his expertise directly to you!
Find him on the community: Grey Howe's Profile