Spiceworks 202: Las Vegas, NV
Friday, February 24, 2012 from 1:00 PM to 5:00 PM (PST)
Spiceworks 202: Help Desk Deep-Dive
Are you all-Help-Desk, all-the-time? Want to dig deeper into the help desk management capabilities of Spiceworks? Then the time is right to join us for Spiceworks 202: Help Desk Deep Dive. By attending this four-hour class, you'll learn how to take advantage of Spiceworks to create a well-oiled, problem-solving (and tracking!) machine.
In this intermediate-level class, you'll cover:
- Customizing the help desk and the user portal
- Details on Tickets Anywhere
- Managing Ticket Notification Templates
- Managing Remote Help Desks/Clients
- Ticket Rules and Views
- Leveraging Purchasing and RFQ within Spiceworks
So, join us and your fellow IT pros for this fun-filled session and learn how Spiceworks can help you simplify your IT day!
We want our students fueled and alert for class, so we'll be providing a yummy snacks and drinks for you!
Please direct all questions and comments to SpiceTrainer Grey Howe: firstname.lastname@example.org
Who is SpiceTrainer Grey Howe?
With more than 17 years of IT experience, Grey's been involved with Spiceworks for a while now... he heads up the Denver SpiceCorps, and now he's bringing his expertise directly to you!
Find him on the community: Grey Howe's Profile