Spiceworks 202: Indianapolis, IN
Monday, March 19, 2012 from 1:00 PM to 5:00 PM (EDT)
Spiceworks 202: Help Desk Deep-Dive
Are you all-Help-Desk, all-the-time? Want to dig deeper into the help desk management capabilities of Spiceworks? Then the time is right to join us for Spiceworks 202: Help Desk Deep Dive. By attending this four-hour class, you'll learn how to take advantage of Spiceworks to create a well-oiled, problem-solving (and tracking!) machine.
In this intermediate-level class, you'll cover:
- Customizing the help desk and the user portal
- Details on Tickets Anywhere
- Managing Ticket Notification Templates
- Managing Remote Help Desks/Clients
- Ticket Rules and Views
- Leveraging Purchasing and RFQ within Spiceworks
So, join us and your fellow IT pros for this fun-filled session and learn how Spiceworks can help you simplify your IT day!
Hungry? Need a place to stay?
Snacks and drinks will be included to keep you fueled and happy! Staying for both 201 and 202? Have lunch on us!
Also, we have a block of rooms reserved for Spice U attendees at the Hampton Inn Northwest (class venue)... just let them know you're with us when you register!
Please direct all questions and comments to SpiceTrainer James Stull.
Who is SpiceTrainer James Stull?
I'm currently employed at Amazon in the Indianapolis area. I'm a Tier III Sr IT Technical Team lead and manage a team of 8 techs. I am responsible for maintaining both our Cisco infrastructure and assisting our Linux Admins. I'm very excited about teaching for Spiceworks University. I've always enjoyed teaching my profession and I look forward to helping others gain skills to leverage Spiceworks to the fullest.
Find him on the community: James Stull's Profile