Spiceworks 202: Help Desk Deep-Dive
Are you all-Help-Desk, all-the-time? Want to dig deeper into the help desk management capabilities of Spiceworks? Then the time is right to join us for Spiceworks 202: Help Desk Deep Dive. By attending this four-hour class, you'll learn how to take advantage of Spiceworks to create a well-oiled, problem-solving (and tracking!) machine.
In this intermediate-level class, you'll cover:
- Customizing the help desk and the user portal
- Details on Tickets Anywhere
- Managing Ticket Notification Templates
- Managing Remote Help Desks/Clients
- Ticket Rules and Views
- Leveraging Purchasing and RFQ within Spiceworks
So, join us and your fellow IT pros for this fun-filled session and learn how Spiceworks can help you simplify your IT day!
We want our students fueled and alert for class, so we'll be providing a yummy breakfast and drinks for you! Staying for both 101 and 202? Have lunch on us!
Please direct all questions and comments to SpiceTrainer Darren Schoen: firstname.lastname@example.org
Who is SpiceTrainer Darren Schoen?
Darren is one of our hand-picked expert SpiceTrainers, and he brings the perfect combo of Spiceworks know-how and fun to bring you up to speed on Spiceworks.
Find him on the community: Darren Schoen's Profile