Spiceworks 202: Columbus, GA
Thursday, January 26, 2012 from 1:00 PM to 5:00 PM (EST)
Spiceworks 202: Help Desk Deep-Dive
Are you all-Help-Desk, all-the-time? Want to dig deeper into the help desk management capabilities of Spiceworks? Then the time is right to join us for Spiceworks 202: Help Desk Deep Dive. By attending this four-hour class, you'll learn how to take advantage of Spiceworks to create a well-oiled, problem-solving (and tracking!) machine.
In this intermediate-level class, you'll cover:
- Customizing the help desk and the user portal
- Details on Tickets Anywhere
- Managing Ticket Notification Templates
- Managing Remote Help Desks/Clients
- Ticket Rules and Views
- Leveraging Purchasing and RFQ within Spiceworks
So, join us and your fellow IT pros for this fun-filled session and learn how Spiceworks can help you simplify your IT day!
Hungry? Need a place to stay?
Snacks and drinks will be included to keep you fueled and happy! Also, we have a block of room reserved for Spice U attendees at the Wingate (class venue)... just let 'em know you're with us when you register!
Please direct all questions and comments to SpiceTrainer Jim Kubicek
Jim is already a fixture in the Georgia-based Spiceworks community as the SpicePioneer heading up the Atlanta SpiceCorps. With 26+ years of IT experience, he's the perfect IT pro to bring you up to speed on Spiceworks.
Find him on the community: Jim Kubicek's Profile