Rend Collective with Urban Rescue - As Family We Go | Chapelgate Presbyterian Church

Common questions and answers....

• Q: Uh oh! I overbooked - can I get a refund? A: So sorry but all sales are final and we do not issue refunds or exchanges for tickets unless the entire event is cancelled.
• Q: What time will doors open? A: VIP Doors open at 5:30 PM and General Admission doors open at approximately 6PM. Door times are subject to change without notice.
• Q: Kids? A: We love kids! This is a family event for ALL ages. Tickets are required for everyone 3 years and over who occupy a seat. All children under 3 years old must sit in a lap and may not occupy a seat. And we know those little ones want to see what's going on but we cannot allow children to sit on shoulders or be held up to block the views of others.
• Q: Where do I park? A: The venue does have parking options but unfortunately the tour does not control parking and we do not benefit from any parking fees. We recommend searching online or contacting the venue in advance for information on parking so you are prepared for any fees associated.
• Q: Where are my seats? A: All seating is first come, first served within each section. Please do not save seats.
• Q: You took my credit card but didn't give me tickets!! A: Well, we would never do anything like that! Tickets are emailed to you at the address you provide during check out. They can be sneaky though - so check those spam folders. Still no luck? No worries - you're not out of luck! If the tickets didn't make their way to you it is normally because of a little typo your fingers made when entering your email address. But fret not, you can email heythere@faithevents.com and we have customer service reps who will help you out. But if you were charged, we will let you in the show - we promise!
• Q: What about accessible seating? A: We have you covered! Our staff is ready to escort you to your seat. We ask that you arrive 10 minutes before door time, bypass the line and report to a member of our tour staff. We will escort the person needing accessible seating PLUS ONE guest to their seats. Sorry, we can't let everyone in early so the rest of the party will have to remain in line.