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Public Services for Businesses: recipes for supporting growth

Tech4i2 for DG CONNECT

Thursday, February 6, 2014 from 10:00 AM to 4:30 PM (PST)

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How can governments better support the enterprises?

Is the reduction of administrative burden enough or we can do more?

In the current times of economic crisis businesses not only struggle to grow but even to survive. They need an environment that favours their development.

Which actions and policies can the public sector set up to provide such an environment? Creating service infrastructure? Providing consultancy service to expand and internationalize their business? Developing One Stop Shop services?

These questions (and more) are at the center of the workshop "Public services for businesses", organized by Tech4i2 on behalf of the European Commission.

Representatives from the public sector, practitioners, experts and other stakeholders will gather together in this one day workshop to identify policy options to be proposed and adopted by the public administrations across Europe.

The discussion will start from real cases and experiences and take into account 4 key areas already identified:

  • Ease of use of online services and reduction in administrative burdens
  • Non-regulatory support for SMEs 
  • Public procurement 
  • Support for cross border trade and internationalization 

The workshop will combine long term “visionary” speeches with discussion of exemplar cases developed and adopted in the EU countries, selected to cover the 4 key areas described above, and will be prepared by conducting and facilitating online discussions in the preceding weeks. Introductory speeches will set the context and describe general approaches in delivery of public services for businesses, possibly presenting “alternative” approaches. The policy options identified during the workshop will be further put under scrutiny during post-workshop online discussions. The overall results of the activities will be consolidated in a workshop report.

Some of the confirmed speakers are:

  • Jaana Lappi (Ministerial Advisor) and Benita Troberg (Project manager) from the Ministry of Employment and Economy (FINLAND) - for the case Enterprise Finland
  • Mikk Vainik from the Department of State (ESTONIA) - for the case of the portal eesti.ee
  • Helle Schade-Sørensen from the Danish Agency for Digitisation (DENMARK) - for the case Nem Handel
  • Lidio Viérin and Guido Piovano, representatives from Region Valle d'Aosta (ITALY) 
  • Giulio Aimeri (Forum P.A.) for an overview of Italian best practices
  • Sergio Jerez, Municipality of Barcelona, on the joint strategy of open data for business startups
  • Stefan Fittner, project manager of the Business Service Portal (Austria)
Final agenda
Chair of the workshop: Roberto Pizzicannella


Welcome and introduction

Miguel Gonzalez Sancho Bodero, Deputy Head of Unit                     Unit F1 - Growth and Jobs         DG CONNECT


Introductory speech

Paul Foley


Case Presentations I                 

  • NemHandel e-invoice system
  • Eesti.ee point of single contact
  • Strategy of open data for business startups of the Municipality of Barcelona 
  • Single point of contact at Regional level: the Valle D'Aosta Region


Interactive session on bottlenecks

Each case will be discussed to

identify:lessons learnt and key bottlenecks to greater impact


Lunch break






Case Presentations II                     

  • Overview of Italian best practices

  • Austrian Business Service Portal

  • Enterprise Finland point of single contact


Interactive session on recommendations

Identifying the most important recommendations and possible measures to address the challenges


Wrapping up and conclusion





Hashtag: #da13smart 

Have questions about Public Services for Businesses: recipes for supporting growth? Contact Tech4i2 for DG CONNECT

When & Where

Avenue de Beaulieu 25
BU 25 0/S1
1160 Auderghem

Thursday, February 6, 2014 from 10:00 AM to 4:30 PM (PST)

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Public Services for Businesses: recipes for supporting growth
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