Progressive Phone Skills: Objection Handling
Tuesday, July 16, 2013 from 12:00 PM to 1:30 PM (PDT)
San Francisco, California
London, United Kingdom
Automotive Dealership Phone Skills
Did you just hire a new sales consultant or BDC representative to handle your sales calls?
Are you looking to improve phone skills for your current people?
Automotive Internet Sales and Business Development expert Stan Sher of Dealer eTraining has been building and training dealerships on some of the most effective processes in the industry. This session has been created because there is a growing demand for dealers to improve how their people handle objections over the phone. Too many times a dealership representative gives away too much information which in turn prevents the customer from making an appointment and sometimes doing business with the dealership.
The Progressive Phone Skills: Objection Handling workshop was designed to train dealerships effective wordtracks that can be used to convert more internet and phone opportunities into solid appointments that really show up. We will focus on the common objections used by customers and how to handle them. We will also dive into how the proper use of technology can help build value on the phone.
In this live session with Stan you will learn:
1. The reasons why consumers have objections
2. The most common objections that customers have on the phone
3. "Outside the box thinking" word tracks (rebuttals)
4. How to utilize technology and build value on the phone
*Attendees and Dealers will be emailed a downloadable phone objections and rebuttals.
*Attendees and Dealers will be provided recorded copy of this session to view when needed.
But that is not all, we recognize the important need to support dealers training efforts. Unlike, other webinars or training sessions where attendees leave without ever being followed up with we will actually follow up with the dealers that signed up for this session within 30 days of this session. Our goal is to make sure that the training is retained and being utilized. In addition, we welcome to the opportunity to answer any questions and provide support to your staff.
All of this for $39.95 per registration. Seating is limited to 20 people. Don't miss this powerful workshop.
Please register for this session at http://automotivephoneobjections.eventbrite.com/
Once your registered you will get an email with an invitation to join the meeting.
Time is 12:00 to 1:30 p.m. ET on July 16, 2013.