San Francisco, California
London, United Kingdom
According to business strategist Sarah Robinson, building and sustaining a “fiercely loyal” community of clients, customers and raving fans is critical for success in today’s turbulent marketplace. At the NPC Communicators Breakfast on Wednesday, Dec. 4, at 8 a.m., she will discuss the steps for making a successful community part of an organization’s business plan.
Robinson, the author of Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities, has found that successful communities are more than just luck or an alignment of stars. Instead, they use a common set of building blocks – or what she calls “a secret DNA” – that organizations of any size can follow. The book placed #1 in the Best-Seller in the Customer Service Category and the Hot New Release in Marketing on Amazon.
Examples of “fiercely loyal” communities that Robinson found in her research include:
- Samuel Adams got its fans to crowd-craft a beer online.
- Surfrider mobilizes surfers all over the world to fight environmental threats to oceans.
- Running Room became the go-to runners’ community in Canada.
Nationally recognized as a seasoned business coach, strategist, advisor and speaker, Robinson has appeared on MSNBC, AOL, Entrepreneur.com and other leading business media outlets. She also was profiled on AmEx Open by American Express, which is a “growing community of innovative and successful entrepreneurs.” Her Twitter username is @SarahRobinson, and Forbes and Dun & Bradstreet have listed her among the most influential tweeters on small business and entrepreneurship.
Admission to the Communicators Breakfast is free for NPC members and $10 for guests. A continental breakfast and networking starts at 8 a.m., and the program begins at 8:30 a.m.
For more information on this event, contact Tom McMahon at email@example.com
When & Where
National Press Club
The National Press Club, a private club for journalists and communications professionals, has been a Washington institution for more than a century. It is also a world-class conference and meeting facility that hosts thousands of events each year for sophisticated clients from around the globe. And while these are the Club’s functions, its mission is to be The World’s Leading Professional Organization for Journalists. It is a social and business organization dedicated to supporting the ongoing improvement of the profession of journalism.