San Francisco, California
London, United Kingdom
Double "J" Training: This 40 hour course blends the knowledge and skills needed for a basic 911 dispatcher. The most up-to-date information on the technology and issues surrounding today's public safety communications center will be reviewed in class. You will learn about roles, responsibilities, legal aspects, interpersonal communications, dispatch equipment, telephone communications techniques and call processing, 911 call handling, radio communication techniques, stress management. Course includes a full day of role-play and simulations involving 911 calls. The course also involves numerous tapes of real 911 calls, as well as radio communications from majors crimes and fires.
FYI: This class is 5 weeks long. It is held every Tuesday and Wednesday for 5 weeks.