Napster Killed ITIL
Friday, June 8, 2012 from 1:00 PM to 4:00 PM (ADT)
Time: 1 - 4 PM (presentation will begin at 1:15)
Location: Automation Alley, 2675 Bellingham Drive, Troy, MI 48083
Raffle 1: HDI Motown Chapter: $75 fuel cards (Though you don't have be a member to win...you can join at the meeting or join now by going here:);
Raffle 2: ServiceNow: Gas cards (open to all)
Remember what Napster did to the music industry? It changed the playing field--traditional music died, to be replaced by cheaper, more accessible music--all available from an online store with an intuitive catalog. Now, you can get music anytime, anywhere, on any device.
It's happening again. Cloud infrastructure is having a similar impact on business computing--no longer are huge on-premise infrastructure investments necessary to support business applications. We can move faster, promise higher-availability and deliver better quality of service--all at a lower cost than ever before. But if you're doing all this without an intuitive, actionable service catalog--you're missing out on some of the biggest benefits of the cloud.
Join us for an informative session discussing why a service catalog is so critical to the success of your cloud initiative.
Alex Ramos , Service-now Transform IT
For the last fifteen years, Alex Ramos has focused on customer success with enterprise software solutions. Before coming to ServiceNow, Alex spent eight years designing, implementing and supporting the ITSM solutions of a prominent software vendor. That included work on Incident, Problem and Event Management processes as well as Service Desk integration. It also included developing best practices for installation, customization, and support of cloud-based and on-premises solutions. Alex holds Bachelors and Masters degrees in Electrical Engineering from the University of Michigan, Ann Arbor. Alex joined ServiceNow in September of 2011.
When & Where
HDI Local Chapter; Motown
The HDI Motown Chapter is a Community of technology service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.
As a legal not-for-profit corporation, chartered in December 1999, we host regular chapter meetings at varying locations around the Metro-Detroit area and also offer some members only training and networking opportunities. Most of our chapter meetings are free and open to anyone working in or interested in the IT Service and Support industry.