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Love The One(s) You're with - A Walk in the Customer's Shoes

Anthony Brook - Challenging Leaders

Friday, 7 October 2016 from 08:00 to 14:00 (BST)

Love The One(s) You're with - A Walk in the Customer's...

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11 Tickets 6 Oct 2016 £177.00 £0.00 £35.40
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Event Details

 Love the One(s) You’re with – A Walk in the Customer’s Shoes

 

by Anthony Brook

 

Would you like your customers to buy more from you AND bring you new customers?

 

Anthony has run businesses manufacturing and supplying high value capital equipment worldwide - directly, through distributors, agents and salesforces - as well as high value services……and has distilled many years’ experience with customers into a series of simple principles and practices.


For “customer”, read “client, donor, supporter, employee, supplier, Trustee etc”, ie ‘stakeholder”.

 

At the conclusion of the Masterclass you will:

 

  • Appreciate that it’s about relationships and delivering real VALUE.
  • Be clear about how you like to be treated when you’re the customer.
  • Practise applying the above in order to appreciate, and shape, your      customers’ experience.
  • Recall why it costs x times more to attract new customers than to cherish those you already have.
  • Stop pretending that you ‘hire for attitude/train for skill’ and maybe actually do it!
  • Consider nurturing your staff so that they might just nurture your      customers
  • Create your own processes for customer engagement.
  • Choose which customer types to keep, which to lose and which to seek.
  • Be aware of growth opportunities through collaboration – maybe even with competitors.

Refreshments (breakfast sandwiches, tea, coffee etc) will be available until the Masterclass starts (promptly!) at 8.30 and a sandwich lunch will be provided at 2pm.

 

’So what’ – included in the price is a 90 minute session 3 weeks later to follow up/make the most of your investment 

 

Share with other delegates what you/your organisation:

Has achieved once or twice which has since become embedded

Has achieved once or twice and then lapsed

Meant to apply and hasn’t

 

The outcome from this facilitated session will be an ACTION PLAN of what YOU will implement in order to INCREASE REVENUES, EFFECTIVENESS, EFFICIENCY and/or DECREASE COSTS, WASTE, TIME significantly and consistently - short, medium and long term. 

Same venue Friday 28th October 4-5.30pm

Do you have questions about Love The One(s) You're with - A Walk in the Customer's Shoes? Contact Anthony Brook - Challenging Leaders

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When & Where


Yorkshire Bank
94-96 Briggate
LS1 6NP Leeds
United Kingdom

Friday, 7 October 2016 from 08:00 to 14:00 (BST)


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Anthony Brook - Challenging Leaders

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Love The One(s) You're with - A Walk in the Customer's Shoes
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