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London - Certified KPI Professional Training Course

The KPI Institute - store.kpiinstitute.org

Tuesday, November 6, 2012 at 9:00 AM - Thursday, November 8, 2012 at 5:00 PM (PST)

London, United Kingdom

London - Certified KPI Professional Training Course

Ticket Information

Ticket Type Sales End Price Fee Quantity
Participant
Course attendance fee
Ended $3,400.00 $0.00
Participant - smartKPIs.com member discount
For members of the smartKPIs.com community
Ended $2,950.00 $0.00
Early Bird
For early bird payment by the 24 October 2012
Ended $2,750.00 $0.00
2+ Participants
For 2 or more participants from the same organisation
Ended $2,500.00 $0.00

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Event Details

The course trains participants in how to establish and work with KPIs and offers them the opportunity to get certified on the ability to deploy and use KPIs in accordance with The KPI Institute’s Key Performance Indicators Management Framework, the main body of knowledge on the rigorous use of KPIs in business.

Over the last 3 years, the team at The KPI Institute:

  • Documented 7,000+ KPIs from 15 functional areas and 24 industries
  • Reviewed 1,000+ performance reports from 125 countries
  • Referenced 20,000+ resources (books, articles, performance reports) as part of the documentation process
  • Developed over 20 KPI Dashboards and Balanced Scorecards.

Key Business Benefits

  • Have a clear understanding of the KPI management challenges and how to address them
  • Facilitate the KPI selection process and establishment of scorecards and dashboards at a functional and organisational level
  • Choose the right tools from the KPI management toolkit to maximise the impact of performance management in practice
  • Deploy and promote good practice in KPI activation, reporting and visualisation
  • Provide advice and coach colleagues on the rigorous approach to establish and use KPIs.

Reasons for attending this course

  • 10s of performance management system implementations informing the course content
  • 18 hours of technical training, complemented by over 2 hours of interactive discussions
  • 15 key concepts clarified
  • 13 insights into implementing and using KPIs smartly
  • 12 templates to support deployment of course learning
  • 11 years of experience in performance management synthesized in the course material
  • 10 smartKPIs explored in detail
  • 9 interactive exercises and group activities
  • 8 quick reference guides
  • 6 months of free access to the www.smartKPIs.com premium content.

Participant Certification

Participants will be pre-tested by using a multiple choice questionnaire at the beginning of each session. On Day 3, delegates can opt in to attend a final test to obtain the Certification from The KPI Institute.

Schedule overview

Day One: Establishing KPIs

 
Introduction To The World Of KPIs
  • Course outline and expectations
  • Challenges In Performance measurement
  • Key Performance Indicators concept map
  • Strategy and performance management terminology review
  • KPI historical overview and current state of practice
  • Management theory informing the value added by using KPIs
 
Exercise: Systems thinking exercise
In practice: Examples of how KPIs are used in business
Case study: Good and bad practice in the use of KPI terminology
 
The Pillars Of KPI Architecture
  • Interdisciplinary systemic worldview (weltanschauung)
  • KPI lifecycle
  • KPI use case scenarios
  • KPI architecture toolkit
  • KPI architecture skills map
  • KPI architect’s role in the world of KPIs
 
Exercise: Needs addressed by KPIs
In practice: KPI architecture in practice
Case study: Matching architecture tools to use case scenarios
 
KPI Selection
  • KPI typology
  • Sources of relevant KPIs
  • Essential KPI examples
  • The generic KPI selection process
  • KPI toolkit spotlight: KPI filtering criteria
  • KPI selection based on use case scenarios
 
Exercise: Developing a KPI cluster map
In practice: KPI selection workshop agenda
Case study: Scenario based KPI selection

 

Day Two: Activating KPIs

 
KPI Documentation
  • Functions of the KPI documentation form
  • KPI documentation form design
  • KPI documentation process
  • Functions of the organisational KPI library
  • Approaches to KPI target setting
  • Target setting process
 
Exercise: What we need to know about each selected KPI?
Exercise: Documenting a KPI
In practice: KPI documentation form typology
In practice: Review of documented KPI examples
Case study: Customising a KPI documentation form
Case study: Setting KPI targets
 
Data Visualisation: Designing KPI Dashboards And Scorecards
  • Good practice in data visualisation
  • KPI toolkit spotlight: The Balanced Scorecard
  • KPI toolkit spotlight: The KPI Dashboard
  • KPI toolkit spotlight: The Performance Healthogram
 
Exercise: The importance of data visualisation
Exercise: Scorecard and dashboard design
In practice: Review of scorecard and dashboard designs
Case study: Selection of KPI graphs
 
KPI Data Gathering And Reporting
  • The KPI data gathering process
  • KPI data sources taxonomy
  • KPI activation tools and techniques
  • Business analysis techniques
  • Report compilation
  • Initiative management (documentation and progress review)
 
Exercise: Preparing commentary on KPI results
In practice: Examples of performance reports
Case study: Managing performance through KPI reporting
 

 

Day Three: Generating value with KPIs

 
KPI Management Enablers: Software, Hardware, Communication And
Culture
  • Overview of KPI software marketplace
  • Overview of KPI hardware marketplace
  • KPI results communication tools taxonomy
 
Exercise: Using software for KPI reporting
In practice: Comparison of Microsoft Excel vs. KPI software reporting
In practice: KPI reporting (websites and annual report examples)
In practice: Comparison of Microsoft Excel vs. KPI software reporting
Case study: KPI modeling
 
Generating Value From Using KPIs
  • Building organisational performance measurement capability
  • The Performance Measurement Maturity Model
  • Benchmarking typology
  • Pay for performance and KPIs
  • The human aspects of performance
 
Exercise: Assessing performance measurement maturity
In practice: Pay for performance models
Case study: Motivation today
 
Measuring And Learning With KPIs
  • Review of the performance management toolkit components
  • Review of the KPI toolkit components
  • Review of course content
  • KPI Professional certification test
  • Questions and answers / free discussion

KPI Certification

Exam based certification available to course participants.

Templates provided

  • Desired State of Evolution template
  • Strategy Map template
  • Performance Scorecard template
  • Performance Dashboard template
  • Performance Healthogram template
  • Performance Measurement Maturity Model
  • KPI documentation template
  • Initiatives portfolio template
  • Initiatives documentation template
  • Performance Management System (PMS) architecture template
  • PMS maintenance process template
  • Employee Performance Plan template
  • smartKPIs Premium access
  • Top 20 KPIs of 2010” plus one report from the “Top 25 KPIs of 2010” series.

Course details and investment

Date 6-8 November 2012
Location Hilton London Islington Hotel, London
Course duration 9:00-17:00 on Day 1-2 and 9:00-16:45 on Day 3
Other inclusions Course support handouts, certificate for course completion, lunch-catering service, coffee breaks
Class size Limited to a maximum of 16 participants
Registration deadline 1 November 2012
Course attendance fee $3400 (GST included)
Special offers and complete agenda See the brochure

Registration method

Registrations for the course can be made online, via email or fax.

For more details about the course, you can access the presentation brochure by using the Brochure Download link below.

Testimonials

"Aurel has extensive knowledge in this topic and he is able to arrange the training in a very efficient way, covering even history and research. He is definitely anexpert and worth the training."
Sarah Mubarak, Malaysia, 1 Malaysia Development Berhad

"Good program, well organized. Well experienced trainer. Great job. Definitely recommendable."
M. R. Rajesh Kumar, India Synthite Industries Ltd

"It was a good programme, through which I got a clear idea about modernpractices in using KPIs."
Shamima Akter Lovely, Bangladesh, IDLC Finance Limited


"Thank you for the excellent training workshop on KPIs. It was an eye-opening experience and provided much needed guidance and clarification. The information gained has provided focus and depth."
Parsa Zoqaqi, Bahrain, Royal Univerisity for Women


"Aurel’s knowledge and Expertise in Performance Management and KPIs was an enormous contribution to our project at the National Australia Bank. His professionalism, patience in explaining to stakeholders and passion was a major contributing factor to the success of the project."
Jason Cutajar, Senior Project Manager and Oakton Business Consultant, providing services for National Australia Bank

"Aurel Brudan was instrumental in assisting me with the development &implementation of a Balanced Scorecard for the Infrastructure ServicesDivision of Australia Post. His knowledge & understanding of PerformanceManagement and KPIs was of great value that enabled a smooth and successfulimplementation. Aurel’s ability to explain key performance management theoryand practical concepts to staff at all levels of management was one of the keylearning experiences in this area."
Clifford Chaperon, Manager Business Performance | Capital Investment, Corporate Services, Australia Post

Have questions about London - Certified KPI Professional Training Course? Contact The KPI Institute - store.kpiinstitute.org

When & Where


Hilton London Islington Hotel
53 Upper St
London
N1 0UY

United Kingdom

Tuesday, November 6, 2012 at 9:00 AM - Thursday, November 8, 2012 at 5:00 PM (PST)


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Organizer

The KPI Institute - store.kpiinstitute.org

The KPI Institute is the global authority on Key Performance Indicators (KPIs) research and education, providing through its publications and training courses insights on how to measure and learn with KPIs. It developed the first KPI Management Framework and operates several research programs dedicated to performance management, strategy, Balanced Scorecard and Key Performance Indicators. It operates www.smartKPIs.com, the result of the research program dedicated to documenting and cataloguing how KPIs are used in practice, an online portal containing the largest collection of well documented KPI examples, supported by a community of tens of thousands of members.

  Contact the Organizer

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