Leveraging ITIL to transform IT Help Desks to fully integrated Service
Friday, October 14, 2011 from 1:00 PM to 4:00 PM (EDT)
Time: 1 - 4 PM (presentation will begin at 1:15)
Location: Stefanini Tech Team 27335W. 11 Mile Rd. Southfield, MI 48033
Raffle Item: TBD
Summary: Leveraging ITIL to transform IT Help Desks to fully integrated Service
In this session we will discuss:
- Self service capabilities to enable “shift left”
- Integration of deskside support with the service desk
- Use of remote infrastructure management / remote control tools to facilitate support from the service desk
Speaker: Jerry McElhone,Director, Business Development, Stefanini Tech Team
Scott Kessler, Solutions Architect, Stefanini Tech Team
When & Where
HDI Local Chapter; Motown
The HDI Motown Chapter is a Community of technology service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.
As a legal not-for-profit corporation, chartered in December 1999, we host regular chapter meetings at varying locations around the Metro-Detroit area and also offer some members only training and networking opportunities. Most of our chapter meetings are free and open to anyone working in or interested in the IT Service and Support industry.