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Leveraging ITIL to transform IT Help Desks to fully integrated Service

HDI Local Chapter; Motown

Friday, October 14, 2011 from 1:00 PM to 4:00 PM (EDT)

Southfield, MI

Leveraging ITIL to transform IT Help Desks to fully int...

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Event Details

Time: 1 - 4 PM (presentation will begin at 1:15)

Location: Stefanini Tech Team 27335W. 11 Mile Rd.  Southfield, MI 48033

Raffle Item: TBD

Summary: Leveraging ITIL to transform IT Help Desks to fully integrated Service

In this session we will discuss:

  • Self service capabilities to enable “shift left”
  • Integration of deskside support with the service desk
  • Use of remote infrastructure management / remote control tools to facilitate support from the service desk

Speaker: Jerry McElhone,Director, Business Development, Stefanini Tech Team
Scott Kessler, Solutions Architect, Stefanini Tech Team

Have questions about Leveraging ITIL to transform IT Help Desks to fully integrated Service? Contact HDI Local Chapter; Motown
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When & Where


Stefanini TechTeam Global, Inc.
27335 W. 11 Mile Rd.
Southfield, MI 48033

Friday, October 14, 2011 from 1:00 PM to 4:00 PM (EDT)


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Organizer

HDI Local Chapter; Motown

The HDI Motown Chapter is a Community of technology service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.

As a legal not-for-profit corporation, chartered in December 1999, we host regular chapter meetings at varying locations around the Metro-Detroit area and also offer some members only training and networking opportunities.  Most of our chapter meetings are free and open to anyone working in or interested in the IT Service and Support industry.

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