Based on the Book: IT Outsourcing Secrets
How do you compare IT support companies when they all say the same thing? They all claim they are the best, they offer the same services, and they all claim to really listen. So, how do you know with confidence if they can fulfill their promises? You can with Deborah Frazier’s new book: IT Outsourcing Secrets, A Small Business Guide to Compare IT Support Companies.
Come join us as Deborah Frazier provides an overview of the first chapter in her new book, IT Outsourcing Secrets. By the end of the session you will understand:
• How to measure the IT Maturity Level of the provider and why it matters.
• How to ask relevant questions and be confident you know what the answer means.
• Determine if the provider has the capabilities to support you.
• Decipher why you keep experiencing the same issues over and over again.
About the Speaker: Deborah Frazier has over 20 years experience consulting with over 1000 small and medium-sized businesses on their IT support needs. During this time she was the top sales consultant for the fastest growing IT support company in the Southeast representing 30% of the companies IT support revenues. She is an avid blogger and vlogger with focus on the IT support industry.
