Intertwining social media and customer service
Thursday, August 25, 2011 from 6:00 PM to 9:00 PM (EDT)
Newport, United States
Customer service, meet social media!
Great service is the BEST marketing tool –
social media makes that apparent to everyone. Chuck Dennis, Vice President
and Senior Consultant for Knowledgence Associates, teaches NIM how to infuse
social media with customer service to boost engagement and ROI.
Learn how to
- Interact with customer concerns and complaints via social media.
- Detect and redirect what could become a PR debacle.
- Utilize customer service secrets via social media.
6 p.m. Meet 75+ fun, friendly folks
7 p.m. Learn how to intertwine social media and customer service
$10 valet parking available next door at 41North
Meet Chuck Dennis
A Customer Service champion, Chuck Dennis is Vice President and Senior Consultant for Knowledgence Associates of Cambridge, MA. His consulting practice includes Customer Service strategy and delivery programs, as well as the creation and delivery of customer-focused communications, such as email and social media campaigns.
Chuck’s key strength is his relationships with customers, and his background leading the internal teams that serve them. He stresses active listening, swift action, and sincere follow-up as a method of maintaining customer loyalty. He specializes in the careful handling of “Angry Customers,” teaching businesses to manage that anger and to embrace the business improvements that can be made by acknowledging and repairing those problematic issues.
Prior to joining Knowledgence Associates, Chuck held Customer Service management positions with CompuMark and Thomson & Thomson (both member companies of Thomson Reuters) as well as Northern Light Technology.
Chuck serves on the board of directors of SOCAP – New England, and is a member of the Boston chapter of SMEI. He has served on the Customer Advisory Board for Constant Contact Inc. and was a member of the Planning Committee of the Boston Cell of Fast Company magazine’s Company of Friends network.
Web marketing specialists welcome traditional marketers, small businesses, and beyond for quality education and great networking ... right here in Newport!
What we’re not: hard sells or boring.
If you’re interested in getting to know marketers, graphic designers, SEO gurus, PR pros, project managers, developers, creatives – or just to pick up a few tips, join us!
When & Where
Newport Interactive Marketers
Our goal is to offer a fun, educational, and collaborative forum centered on Marketing 2.0. Please be sure to share your thoughts and feedback!