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Improving Customer Communications Masterclass

Royal Mail MarketReach, Aspire CCS, TLF Research, GMC Software, GI Solutions, GI Red

Friday, October 14, 2016 from 9:30 AM to 1:00 PM (BST)

Improving Customer Communications Masterclass

Ticket Information

Type End Quantity
Customer Communications Masterclass Oct 14, 2016 Free  

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Event Details

Transform Customer Communications into a business-changing, revenue stream

 

What does the future for Customer Communications look like? Whether you are in Marketing, IT or Operations, you need to understand how your customers are viewing your communications, and how you can increase their profitability.

 

At the Customer Communications Masterclass you will hear from leading exponents in information research, layout, design and delivery, all tailored to delivering value for your business.

 

Targeted at senior marketers, IT and Operations Directors in telecoms, utilities and financial services, this Masterclass provides a forum for learning, discussion and putting into place a strategy for the future.

 

Agenda:

 

09.30 – 09.40 – Welcome and agenda

 

09.40 – 10.20 – The changing behaviour of consumers and how enterprises need to react – Aspire CCS

 

10.20 – 11.00 – The power of mail in the mix of communications – MarketReach

 

11.00 – 11.40 – What is a customer journey and how to map it – TLF Research

 

11.40 – 11.50 - Break

 

11.50 – 12.20 – Creating an omni-channel environment quickly and easily – GMC

 

12.20 – 13.00 – Putting new technology into practice – data, create, communicate – GISG

 

13.00 – Lunch and networking

 

* Speakers and content are subject to change

Have questions about Improving Customer Communications Masterclass? Contact Royal Mail MarketReach, Aspire CCS, TLF Research, GMC Software, GI Solutions, GI Red

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When & Where


DMA Head Office
DMA House
70 Margaret Street
W1W 8SS London
United Kingdom

Friday, October 14, 2016 from 9:30 AM to 1:00 PM (BST)


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Organizer

Royal Mail MarketReach, Aspire CCS, TLF Research, GMC Software, GI Solutions, GI Red

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Improving Customer Communications Masterclass
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