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iLead USA Utah: Emotional Intelligence: Raise the bar on service

USL Training

Tuesday, October 22, 2013 from 11:00 AM to 12:00 PM (MDT)

iLead USA Utah: Emotional Intelligence: Raise the bar...

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Event Details

Emotional Intelligence (EQ) in service is the ability to balance task plus relationship and thus increase the value of the customer service experience. This session explores key points of connection, the value of making Customer-Smart SM decisions and embracing authority as well as the accountability and empathetic design in raising the customer experience.

Location: Utah State Library, Room 218/219

Audience: iLead USA Utah participants; all Utah library workers

Instructor: Lauren Burnett

Sponsors: Utah State Library; iLead USA

Series: iLead USA Utah 

Have questions about iLead USA Utah: Emotional Intelligence: Raise the bar on service? Contact USL Training

When & Where


Utah State Library
250 N 1950 W Suite A
Salt Lake City, UT 84116

Tuesday, October 22, 2013 from 11:00 AM to 12:00 PM (MDT)


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Organizer

USL Training

Colleen Eggett, Utah State Library Resources Program Manager

801-715-6776; 800-662-9150 x 56776

ceggett@utah.gov

Utah State Library Division
250 N 1950 W Suite A
Salt Lake City UT 84116

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