Uplift Technology for the Public Librarian- USL
- Utah State Library, Salt Lake City UT
Emotional Intelligence (EQ) in service is the ability to balance task plus relationship and thus increase the value of the customer service experience. This session explores key points of connection, the value of making Customer-Smart SM decisions and embracing authority as well as the accountability and empathetic design in raising the customer experience.
Location: Utah State Library, Room 218/219
Audience: iLead USA Utah participants; all Utah library workers
Instructor: Lauren Burnett
Sponsors: Utah State Library; iLead USA
Series: iLead USA Utah
Jessica Whetman, Utah State Library Training Coordinator
801-715-6762; 800-662-9150 x 56776
Utah State Library Division
250 N 1950 W Suite A
Salt Lake City UT 84116
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