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HDI Philly 12th Annual Vendor Fair and Luncheon

HDI Philly

Friday, October 12, 2012 from 8:00 AM to 4:00 PM (EDT)

HDI Philly 12th Annual Vendor Fair and Luncheon

Ticket Information

Ticket Type Sales End Price Fee Quantity
Early Bird (a $10 savings!) - HDI Member   more info Ended $35.00 $0.00
Early Bird ( a $10 savings!) - HDI Guest   more info Ended $55.00 $0.00
Early Bird (a $10 Savings) Become a HDI Member! Registration + Bronze Membership ( $130 value!)   more info Ended $75.00 $0.00
Employees In Transition - Free registration with 10 copies of your resume   more info Ended Free $0.00
HDI Member   more info Ended $45.00 $0.00
HDI Guest   more info Ended $65.00 $0.00
Become a HDI Member! Registration + Bronze Membership ( $130 value!)   more info Ended $85.00 $0.00

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Event Details


Are you ready for the Future of IT?  Why not join your colleagues, friends and peers and attend the 12th Annual HDI Philly Vendor Fair and Luncheon?



This event is an opportunity for you to have direct access to industry leaders such as Glenn O'Donnell and Chris Dancy - who are both speaking at Fusion12 and available right here for those that are not traveling to Texas!   You also have access to a variety of services and tools demonstrated by vendors willing to assist you with your support challenges.  We look forward to seeing you this year!   



Location: Harrah's Philadelphia, Chester, PA 

Date: Friday, October 12,2012 

Time: 8:00 AM to 4:00 PM (ET)   



8:00am - 8:45am     Attendee Registration, Continental Breakfast 

8:45am - 10:30am   Keynote Speaker - Glenn O'Donnell,The Bright Future for ITSM 

10:30am - 11:00am  Break, Vendor Fair 

11:00am - 11:30am  Vendor Showcase Presentation - LogMeIn 

11:30am - 1:00pm   Vendor Fair and Lunch 

1:00pm - 2:30pm     Keynote Speaker - Chris Dancy,  Knowledge Workers and  the Reputation Index Economy 

2:30pm - 3:00pm     Vendor Fair 

3:00pm - 3:30pm     Prize Drawings 



Event Speakers:

Glenn O'Donnell, Principal Analyst, Forrester

The Bright Future for ITSM


Glenn leverages his 32 years of IT experience to serve IT Infrastructure and Operations professionals. He is widely regarded as a top thought leader in automation, service management, IT operations, and the broader social implications of technology evolution. Glenn’s specialties are in IT Automation, IT management software, configuration and change management, and operational excellence. He is the coauthor of The CMDB Imperative, the popular book on best practices for designing, managing and leveraging configuration management information.

Prior to joining Forrester, Glenn was a major force in transforming EMC’s resource management software business, as a marketing lead and strategic contributor. He is also a former analyst at META Group, where he also covered IT Operations and management software. Most of Glenn’s career encompassed two decades in various companies within the Bell System, including Western Electric, Bell Labs, AT&T, and finally, Lucent Technologies, where he held increasingly influential roles in technology development, IT operations, and enterprise architecture.



Chris Dancy,  Director, Office of the CTO, BMC

Knowledge Workers and the Reputation Index Economy


Chris Dancy been working in IT support for 20 years with experiences ranging from help desk level 1, service desk manager, ITSM process consultant, software product manager, executive corporate marketing, entrepreneur and currently the Director, Office of the CTO for BMC Software. 
Most people know Chris as @servicesphere on twitter and as the host of the US edition of ITSM weekly, the podcast syndicated to 30,000 listeners monthly.  His name and avatar are synonymous with social media for IT, edutainment and his futuristic visions for IT.
An agent provocateur who lives 15 minutes in the future, brace yourself, you’re about to be awoken.




2012 Vendor Sponsors        





LogMeIn: Users worldwide rely on LogMeIn solutions for remote control, file sharing, systems management, data backup, business collaboration and on-demand customer support of PCs, servers, Macintosh computers, smartphones and other connected devices. Our award-winning solutions are easy to try, buy and deploy from any web browser with an Internet connection. Over 125 million devices worldwide have connected to a LogMeIn service.  http://www.logmein.com            



FirstPro: Since our establishment in 1986, we have grown to over $45 million in annual revenue and are now one of the fastest growing independently owned firms in the country.  Our IT division is a recognized leader in Information Technology staffing for contract and direct hire positions. We offer a full line of comprehensive IT staffing services to meet your unique requirements. For two decades, we have prided ourselves on our ability to build strong relationships in order to become an extension of your company and your hiring process.  By understanding your specific environment, preferences and needs, we are able to provide you with the right talent, competitive pricing and the quickest turnaround time. We guarantee our services and maintain strong relationships with the most talented professionals in the industry.            

On behalf of all 138 employees, over 100 of whom are Atlanta-based recruiters and over 30 of whom are Philadelphia-based recruiters, we remain passionately dedicated to our clients and committed to the professionals we represent.  http://www.firstproinc.com         



BMCSoftware:  Business runs better when IT runs at its best. That's why more than 20,000 organizations across the globe rely on BMC Software to manage their business services and applications. Offering the industry’s broadest choice of IT management solutions, BMC helps customers cut costs, reduce risk and achieve business objectives.  http://www.bmc.com    


Bomgar: Bomgar is a worldwide leader in secure, appliance-based remote support solutions. The company's award-winning solutions enable organizations to improve IT support efficiency by securely accessing and managing virtually any system - Windows, Mac, Linux, BlackBerry, the iPhone, Android, iPad and most version of Windows Mobile, regardless of their location.  http://www.bomgar.com            


Brooksource: One of the fastest growing IT staffing firms in the nation, recently growing to 16 offices throughout the country by early 2013.  Brooksource helps a variety of clients on positions ranging from entry level service desk positions to high level managerial roles. http://brooksource.com            


Cherwell: IT Service Management Software recognized by Forrester Research® as an "emerging leader", Cherwell Software is flexible, easy-to-use IT Service Management software. Our fully integrated ITSM solution for internal IT and external customer support provides out-of-the-box, PinkVERIFY™ ITIL-based processes and is available SaaS or on-premises. http://www.cherwell.com            


EasyVista A global provider for more than twenty years, EasyVista enables organizations to concentrate on their core business while improving the quality of service delivered to end-users and reducing IT Management costs. EasyVista's integrated IT Service Management and Asset Management solutions span the entire service lifecycle, PinkVERIFY™ certified on all 15 ITIL. Through its codeless approach, EasyVista ensures rapid deployment, agile customizations and seamless upgrades resulting in drastic TCO reduction. EasyVista provides SaaS and on-premise solutions for customers in more than 20 countries with a direct presence in the US, France, UK, Italy, Spain, Portugal and more than 60 certified partners worldwide. For more information visit http://easyvista.com, our blog http://blog.staffandline.com or on twitter, @easyvista            



Gold Systems  Gold Systems is a Microsoft Gold Certified Partner specializing in unified communications and speech recognition technology. For two decades, Gold Systems' award-winning contact center and IVR software applications have handled billions of phone calls and customer interactions for the world’s largest enterprises.   http://www.goldsys.com            



Idea: .idea is a leading, global provider of full lifecycle technology solutions that includes infrastructure and customer support. Idea professionals field an average of 155,000 requests per month for our clients—at client facilities or at one of our Global Solutions Centers. Our clients include a mix of Fortune 100, mid-market and public sector entities across a broad range of industries. www.idea.com.



LANDesk Software, Inc.:  LANDesk’s Service Desk solution delivers out-of-the-box configurable solutions that enables integration with existing enterprise management systems and introduces process automation to move your IT organization from a reactive state to one that’s more controlled, proactive and service-oriented.  http://www.landesk.com    




PC Helps: PC Helps, headquartered just outside Philadelphia, PA, is the premier provider of 24/7, expert, end-user support for the core office software applications and mobile devices used every day by corporate employees. With on-demand, just-in-time support and training provided at the moment its needed, PC Helps keeps knowledge workers on track and helps them exploit the full capabilities of their tools. PC Helps specializes in support for Microsoft Office and other applications, and for the full range of mobile devices on the market today. For more information, visit www.pchelps.com            





PMG: The PMG Service Catalog Suite is the most easy-to-use, easy-to-configure, and easy-to-deploy service catalog solution process automation solution. It is the only product that combines Business Process Management (BPM), Enterprise Content Management (ECM), e-Commerce, and provisioning capabilities to drive true end-to-end process and workflow automation for optimal service delivery. http://www.pmg.net            


ServiceNow: ServiceNow is a leading provider of cloud-based services that automate enterprise IT operations. We focus on transforming enterprise IT by automating and standardizing business processes and consolidating IT across the global enterprise. Organizations deploy our service to create a single system of record for enterprise IT, lower operational costs and enhance efficiency. Additionally, our customers use our extensible platform to build custom applications for automating activities unique to their business requirements. http://www.service-now.com/            




S.O.M.A.:  S.O.M.A. is a national printer and I.T. support company as well as a Solutions Provider. We manage various programs including Service, Document Management, Break/Fix Repairs, Supplies, hardware, peripherals, and all types of various consumables for all types of makes and models, including Printers, MFP’s, Scanners, Computers, Notebooks, Servers, Hard Drives, Flash Drives, etc. We are also a dealer for HP, Xerox, Lexmark, Canon, Cisco, Juniper, Kingston, Eaton, and many others. www.somacomputer.com            




Veris Associates: Veris Associates(and Visalign, since our April 2012 acquisition) offers Governance and IT Service Management services, and Windows 7 and Office 2010 services ranging from proofs of concept and deployment strategy to fully supported enterprise migration. We are an accredited training provider for ITIL, Project Management, and other best practices.  Service Desk services, either fully outsourced to us, or augmentation of your Desk, are a specialty for us. Veris is focused on developing long-term partnerships through a dedicated delivery model that offers flexibility and scalability. www.verisassociates.com            


Interested in Participating as a Vendor?   Eventbrite - 12th Annual Vendor Fair and Luncheon at Harrah's Chester - Vendor Registration or  contact:  Bill Siegel – VP of Vendor Relations, vendorrelations@hdiphilly.org            




Have questions about HDI Philly 12th Annual Vendor Fair and Luncheon? Contact HDI Philly

When & Where

777 Harrah's Blvd.
Chester, 19013

Friday, October 12, 2012 from 8:00 AM to 4:00 PM (EDT)

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HDI Philly

HDI Philly is an organization of support professionals dedicated to sharing knowledge, lessons learned, tools, and methodologies used to provide outstanding technology support.


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HDI Philly 12th Annual Vendor Fair and Luncheon
Chester, United States Events Business

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