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HDI Motown Lunch & Learn with Stefanini: Trusted Workforce Management

HDI Local Chapter; Motown

Friday, March 8, 2013 from 1:00 PM to 4:00 PM (EST)

Troy, MI

HDI Motown Lunch & Learn with Stefanini: Trusted...

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General Admission Ended Free  

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Event Details

Time: 1:00-4:00 PM

Location: Automation Alley, 2675 Bellingham Dr, Troy, 48083

Summary: The Presentation shows the benefits of consolidating schedule management to one trusted team in a multi-client call center environment.


Speaker: Eric Brandt-Global Workforce Manager, Stefanini

Bio:  Eric has 16 years in Call Center Management, with the last 4 being in Workforce Management.  His current title is Global Workforce Manager.  He is responsible for the forecasting and scheduling of over 30 accounts with over 2,000 agents.

Have questions about HDI Motown Lunch & Learn with Stefanini: Trusted Workforce Management? Contact HDI Local Chapter; Motown
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When & Where


Automation Alley
2675 Bellingham Dr
Troy, MI 48083

Friday, March 8, 2013 from 1:00 PM to 4:00 PM (EST)


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Organizer

HDI Local Chapter; Motown

The HDI Motown Chapter is a Community of technology service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.

As a legal not-for-profit corporation, chartered in December 1999, we host regular chapter meetings at varying locations around the Metro-Detroit area and also offer some members only training and networking opportunities.  Most of our chapter meetings are free and open to anyone working in or interested in the IT Service and Support industry.

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