San Francisco, California
London, United Kingdom
You are cordially invited to our next HDI Central Florida Chapter meeting
on Thursday, September 18, 2014! We will have roundtable discussions
addressing I.T. Service & Support challenges!
You, your colleagues, and friends are cordially invited to the HDI Central Florida Chapter's September
meeting on Thursday, September 18, 2014 from 5:30 PM to 8:00 PM (EDT) at Orlando City Hall, in the
Overlook Room, 400 S. Orange Avenue, Orlando, FL 32801!
5:30 PM: Registration Begins
5:30 PM - 6:00 PM: Networking
6:00 PM - 6:10 PM: Chapter Items & Updates
6:10 PM - 6:25 PM: Break for Food & Refreshments
6:25 PM - 6:50 PM: Concurrent Roundtable Sessions: Service Desk Metrics
6:55 PM - 7:20 PM: Concurrent Roundtable Sessions: Customer Experience
7:25 PM - 7:50 PM: Concurrent Roundtable Sessions: Knowledge Management
7:50 PM - 8:00 PM: Roundtables Recap (to publish), Door Prizes & Wrap Up
This event is suitable for I.T. Service Management leadership, staff, consultants, business partners/solutions providers,
anyone interested in thought leadership, best practices, networking with your peers, and having a great time! Special
thanks to our Gold Sponsors LANDESK and ServiceNow as well as our Event Sponsor TEKSystems!!!
Please contact Jim Ryave at firstname.lastname@example.org or 407-654-6541 for more information.
When & Where
HDI Central Florida Chapter
HDI celebrates 26 years as the leading Professional Association devoted to Information Technology Service & Support Professionals, promoting networking, training, certifications, industry best practices (e.g. ITIL, KCS, etc.), awards, and recognition!