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Fruition Partners Service Catalog Workshop -- Chicago, IL

Fruition Partners

Tuesday, July 16, 2013 at 8:30 AM - Thursday, July 18, 2013 at 5:00 PM (CDT)

Fruition Partners Service Catalog Workshop -- Chicago,...

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Ticket Type Sales End Price Fee Quantity
1 Seat Ended $1,995.00 $0.00

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Event Details

Service Catalog Workshop

Fruition Partners offers the premier specialized course on ServiceNow's Service Catalog.  Our comprehensive workshop will prepare you to master the intricacies of Service Catalog, including Request Fulfillment, Scoping and Process Design.  Whether you have a robust background or little experience at all using Service Catalog, this workshop will be beneficial in becoming more effective in using the application.


Day 1

  • AM -- Lecture and Discussion
  • Introduction to the ITIL Request Fulfillment process
  • Discuss the value of Request Models
  • Techniques in scoping and defining requirements for Request Fulfillment
  • Setting Priorities and determining what to deploy and when
  • The challenges of the New Hire Request
  • PM -- Lecture and Labs
  • ServiceNow Service Catalog structure
  • Application for Request Fulfillment
  • Creating Items, Categories, Variables, Variables and Record Producers 


Day 2

  • AM - Lecture and Labs
  • Continue exploring the capabilities of ServiceNow
  • Creating Order Guides
  • Developing Workflows
  • PM -- Lecture and Labs
  • Advanced Service Catalog Capabilities
  • Creating Catalog UI Policies
  • Writing Catalog Client Scripts
  • Adding Execution Scripts to Record Producers and Order Guides


Day 3

  • All Day -- Come Prepared to put it all into practice!
  • Brainstorm items for the group
  • Each user creates an update set in their training instance to develop at least for complete request models.
  • Students are encouraged to bring requirements with them to solve real problems
  • Export the update set from the training instance and take it home with you.


Have questions about Fruition Partners Service Catalog Workshop -- Chicago, IL? Contact Fruition Partners

When & Where

Fruition Partners Headquarters
168 N Clinton St
Chicago, IL 60661

Tuesday, July 16, 2013 at 8:30 AM - Thursday, July 18, 2013 at 5:00 PM (CDT)

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Fruition Partners

Fruition Partners is an experienced cloud service management firm. The company combines practical experience with technology-enabled tools and services to help organizations attain sustainable success throughout the entire Service Management process. As a Master Solutions Partners of ServiceNow, Fruition Partners offers Enterprise Service Management solutions to help your organization be more efficient, unified and connected. 

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