The recent economic slowdown has forced organizations to become more streamlined. Through a combination of layoffs, early retirement packages, outsourcing, and budget cuts, we are being forced to do more with much, much less. There are two ways these cuts can affect customer relationships: 1) an increased level of dissatisfaction as your organization offers less and less, or 2) an increased level of satisfaction because your organization is focused on the “right” things, those that customers truly value. We’re obviously interested in helping you with the latter.
Whether they are internal or external customers, your organization must be keenly focused on not only meeting their needs, but also proactively providing them with new products or services even before they realize they want them. Our program will help your team identify business and partnership opportunities, gain an understanding of the key issues and drivers affecting your customers, and quickly establish trust to enable productive working relationships. Participants will also learn how to communicate value and successfully negotiate project scopes and deliverables.
By the end of this workshop, participants will have developed a customer-centric mindset, focused on customer satisfaction and anticipating needs.
We understand that circumstances change, but for planning purposes Frontier Academy requires 48 hours notice if you need to cancel, or reschedule, in order to receive a full refund, otherwise you will be charged the workshop’s full amount. You may send someone in your place, but we ask that you do give us notice that you are doing so. Thank you for your understanding!
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