San Francisco, California
London, United Kingdom
Time: 1:00-4:00 PM
Location: Michigan First Credit Union
Summary: Franklin Covey's Leading at the Speed of Trust
Trust-related problems like redundancy, bureaucracy, fraud, and turnover put the skids on productivity, divert resources, squander opportunities, and chip away at a company's brand. On the other hand, leaders who make building trust in the workplace an explicit goal of their jobs elevate trust to a strategic advantage-accelerating growth, enhancing innovation, improving collaboration and execution, and increasing shareholder value.
Leading at the Speed of Trust is a highly interactive workshop that engages leaders at all levels in the real work of identifying and closing the trust gaps that exist in your organization. Instead of paying outrageous "Trust Taxes," your organization can begin to realize "Trust Dividends." Doing business at the "speed of trust" dramatically lowers costs, speeds up results, and increases profits and influence.
Franklin Covey's Leading at the Speed of Trust leadership-development program is designed to help leaders:
Choose to make building trust in the workplace an explicit goal of their work.
Understand the real, measurable Trust Taxes they might be paying without realizing it.
Change Trust Taxes to Trust Dividends, which are the benefits that come from growing trusting relationships.
Make action plans for Building Trust.
Speaker: Leslie Cook, HDI
Leslie Cook currently serves as the director of membership at HDI, having recently been promoted from her role as the senior program manager for the HDI Forums. As the director of membership, Leslie is the chief member advocate, bringing many years of member support and relationship-building expertise to the role. Leslie’s strategic responsibilities include increasing the value that HDI memberships provide, expanding the reach of membership, and growing the overall community. She works closely with members to maintain open lines of communication, represent member needs and issues, and build strong relationships between HDI’s members, chapters, and officers. She is an HDI representative on HDI’s Customer Technical Support Advisory Council and Member Advisory Board, and is a FranklinCovey Certified Facilitator for Leading at the Speed of Trust™. Leslie is a seasoned marketing professional with a dynamic background in advertising, communications, program development, event management, public relations, branding, marketing research, and new business development. Leslie received her BA in public relations from Texas Tech University and has served in various marketing roles for Aspen Systems, Inc., Alternative Technology, Zight Corporation (formerly Colorado MicroDisplay), and Fabless Semiconductor Association.
When & Where
HDI Local Chapter; Motown
The HDI Motown Chapter is a Community of technology service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.
As a legal not-for-profit corporation, chartered in December 1999, we host regular chapter meetings at varying locations around the Metro-Detroit area and also offer some members only training and networking opportunities. Most of our chapter meetings are free and open to anyone working in or interested in the IT Service and Support industry.