Kirk Weisler Presents: Tribal Leadership and the Culture Warrior: Improve the People, Team, Morale and Results in your Organization by Improving the Culture
- Science & Technology
- Orange County Sanitation District, Fountain Valley CA
Come join HDI Orange County on February 22 for an informative evening of professional networking!
BYOD and the Service Lifecycle
"Bring Your Own Device" has become a reality in more and more workplaces, but how do employee-owned tablets and smartphones fit into ITIL support models? Paul Dooley will explore approaches for finding that sweet spot where these devices and your IT processes can peacefully coexist.
About our speaker: Paul M. Dooley
Former HDIOC President and board member Paul M. Dooley is the President and Principal Consultant of Optimal Connections LLC. With over 30 years of experience in the high technology and software development industry, Paul has held numerous positions in customer service, support and marketing. Paul's experience includes years of IT technical support as well as management, working for such companies as Motorola, FileNet, and QAD. He is also experienced in service desk infrastructure development, support center consolidation, deployment of web portals and Knowledge Management Systems, as well as service marketing strategy and activities.
Currently Paul delivers a variety of services to IT organizations, including support analyst and IT management training, ITIL Foundations training, support center assessments, audits, and general consulting.
His degrees include BA and MBA. Paul is certified in most ITIL Intermediate levels and as an ITIL V3 Expert. He is also HDI certified as an instructor and auditor, and by ITpreneurs.
For more information about Paul, and the services provided by Optimal Connections, LLC, please visit http://www.optimalconnections.com
HDI Orange County is the local chapter of HDI, the world’s largest membership association for the IT service and support industry. Our membership is comprised of help desk staff, consultants, technicians, managers, vendors and others who are active in the help desk, customer support and customer service fields.
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