Exclusive Event: Mastering Social Media for Customer Service
Wednesday, June 25, 2014 from 2:00 PM to 7:00 PM (EDT)
On June 25th, JackThreads and Conversocial are hosting an invite-only event for customer service experts entitled ‘Mastering Social Customer Service within the Call Center’ at the Hilton Downtown - Columbus.
Join us for an afternoon of learning and networking, featuring practical examples from JackThreads. In this collaborative, hands-on workshop you will learn best practices for social customer service and how to take your strategy to the next level.
Whether a manager or an agent, just starting your journey or already a seasoned pro, this complimentary workshop will help you develop the ideal social customer service strategy for your brand.
Join us at 2pm on June 25th to:
- Learn best practices for creating a fully integrated social customer service strategy through bespoke workshop formats
- Gain real-life insights from JackThreads on what makes a successful social customer service strategy
- Create your road map for measuring the performance of your social customer service strategy through KPIs, first response time and average handling time
When & Where
JackThreads & Conversocial
Conversocial is a cloud solution that helps businesses to efficiently and securely manage customer service on social media at a large scale. Hundreds of major brands use Conversocial to handle high-volume customer service through social media in the most efficient and secure way possible. Our software and expertise has helped more than 150 of the biggest global companies implement their social customer service operations, including Barclaycard, Coach, Hertz, JackThreads, Publisher’s Clearing House, Tesco and Winn-Dixie.
JackThreads - the Thrillist-owned online men’s shopping community consistently ranked as the fastest growing web-only retailer - is leading the way for the new model of customer service via Facebook and Twitter. JackThreads has made a name for themselves not only by selling top apparel and accessories for affordable prices, but also by prioritizing customer engagement and conversations.