Engaging Your Customers
Wednesday, August 28, 2013 from 9:30 AM to 11:30 AM (CDT)
San Antonio, TX
Many marketing workshops are devoted to talking about what to say and how to say it. Instead, this workshop focuses on just the opposite. No talking, just listening. As listening legend Ralph Nichols said, “The most basic of all human needs is the need to understand and be understood. The best way to understand people is to listen to them.” Join Accion and Constant Contact Certified Local Expert, Debi Pfitzenmaier, in a workshop about gathering customer feedback and responding in an effective manner.
During the presentation, Debi will cover:
- How, through listening, we can learn what our customers want, what’s working and what’s not
- Various survey tools: how they work and how to leverage their strengths
- The kinds of information you want to gather and
- How to use this data to grow your business
You'll leave with real world insights and knowledge that you can put to work immediately to help your business or organization succeed.