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EMS Quality Leadership Training - Day 1: Fundamentals

Craig Stroup

Thursday, October 6, 2016 from 8:30 AM to 6:00 PM (PDT)

EMS Quality Leadership Training - Day 1: Fundamentals

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EMS Quality Leadership Day, Day 1 Rancho Cordova "Fundamentals" Oct 6, 2016 $185.00 $0.00

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Fundamentals of Emergency Medical Services Quality Improvement



Program Description


While the core principles of quality improvement are universal across the spectrum of care and service to customers, emergency medical services (EMS) is different in that we serve customers who for the most part have no choice but to accept what comes when they dial 911. This often affects our attitudes and motivations to serve above and beyond what is required from our service contracts. This day long training program applies the fundamental aspects of the Plan Do Study Act (PDSA) theorem to the specialties of delivering quality EMS services to our unique customer base and with performance measures as the source of our motivation to improve. Lectures and practical exercises are used to reinforce principles and to provide hands on group use of core quality improvement tools. The program integrates the basic outline of a written EMS Quality Improvement Plan (EQIP) as part of the overall training.

Below are the learning objectives, instructional team and program schedule for day one;




Learning Objectives


ü  Identify and apply basic principles of continuous quality Improvement (CQI) in the emergency medical services and prehospital care settings.


ü  Identify organizational structure for an EMS based Quality Improvement Program


ü  Identify traditional and new roles & responsibilities for EMS Quality Managers


ü  Identify the specific customer based needs of the EMS patient.


ü  Be able to define and develop an indicator specification sheet (ISS) from a template


ü  Develop and utilize quality measures for use in measuring the quality of EMS Services.


ü  Identify and use traditional CQI tools for analysis and decision making in EMS.


ü  Receive templates and tools to help organize and define EMS data and to answer EMS system questions


ü  Understand basic principles of Patient Safety Programs and Patient Safety reporting in EMS.


ü  Identify basic components and apply “Just Culture” principles to EMS performance improvement programs.


ü  Develop a basic understanding and outline for writing an EMS Quality Improvement Plan (EQIP).





Craig Stroup, Team Leader 

Mr. Stroup holds a Bachelor of Science in Organizational Behavior with over twenty-five years of experience as a licensed paramedic working in the fire, air and ground ambulance sectors of the EMS industry. He is the Pre Hospital Coordinator for the EMS-CQI leadership team at Contra Costa EMS Agency and the Senior Director of the Center for EMS Performance Improvement (CEMSPI), a patient advocacy organization. He has received his CQI leadership certification training from the National Institute of Healthcare Improvement (IHI) and is engaged in the Healthcare Analytics program through UC Davis. He has authored CQI related articles in the Joint Commission (JCAHO); Journal of Quality; the Journal of Emergency Medical Services (JEMS); as well as two textbooks; “Fundamentals of EMS Quality Improvement” and “Developing and Utilizing Quality Indicators for EMS System Evaluation.”, both available at Amazon.com. Mr. Stroup has been appointed and chaired many California state EMS quality leadership committees.




Instructional Team


Jesse Allured, EMT-P


EMS Programs Coordinator


Patient Safety Coordinator


Contra Costa County EMS Agency




Louis Bruhnke, MS, Associate Director


North Coast EMS Agency



Susan Mori, RN, BSN, MICN

System EMS Quality Improvement Coordinator


Los Angeles County EMS Agency



Vicki Sweet, MSN, RN, CEN, FAEN


ALS/CQI Coordinator


Orange County EMS Agency




Michael Taigman, MA,


Improvement Guide at FirstWatch - Encinitas, CA


Faculty for the Institute for Healthcare Improvement (IHI)















 0800-0830 AM        WARM UP


0830-0915 AM        THE BIG PICTURE




            0930-1015 AM        DATA AND MEASURES


1015-1045 AM        DEMO/EXERCISE #2








1045-1145 AM        CHARTING & PRESENTING


1145-1230 PM        DEMO/EXERCISE #3


                         CONVERTING INFO TO GRAPHS & CHARTS


                         REPORTING & PRESENTING INDICATORS






     1230-100  PM        WORKING LUNCH








      130-215  PM        DEMO/EXERCISE #4






      215-300  PM        QI ACTION MODELS










 400-500  PM        JUST CULTURE




 500-530  PM        OVERVIEW OF EQIP




 530-600  PM        EVALUATION & WRAP UP





EMS Provider

CE Approval HRS


This program has been submitted and is contingent on approval for eight (8) hours per day of continuing education for EMS personnel through the Sacramento County EMS Agency and the Los Angeles County EMS Agency.





Registration may be completed on a first come/first serve basis with 32 open seats available. The program may be closed to registrants at instructors discretion after enrollment reaches 32 per day.






All cancellations and request for refund must be initiated and completed on the event registration site – www.eventbrite.com. Please allow for up to 14 business days to receive the refunded amount.


All cancellations and request for refunds must be initiated and done any time prior to the 12:00 am of the day for which the event is scheduled to begin. Refunds will be for the full amount paid.


All cancellations after the 12:00 am deadline are non-refundable 





The event has not reserved rooms at any of the local hotels, however, most of these hotels provide a government discount.


The Following Hotels are within 1 mile of the EMSA Conference Rooms:




Hyatt Place Sacramento/Rancho Cordova


10744 Gold Center Drive


Rancho Cordova, California, 95670, USA


916 635 4799 https://www.hyatt.com/




Hampton Inn Sacramento/Rancho Cordova


10755 Gold Center Drive


Rancho Cordova, California, 95670,


916-638-4800 FAX: 916-638-3594 www.reservationcounter.com/hotels/show/148586/hampton-inn-sacramento-rancho-cordova/




Fairfield Inn & Suites Rancho Cordova


10745 Gold Center Dr


Rancho Cordova, CA 95670


916 858-8680 www.marriott.com/hotel-search/rancho-cordova.hotels.california.united-states.fairfield-inn.travel/




Extended Stay America Sacramento - White Rock Road


10721 White Rock Rd


Rancho Cordova CA 95670


1-866-599-6674. www.extendedstayamerica.com/hotels/ca/sacramento/white-rock-rd




Courtyard Sacramento Rancho Cordova


10683 White Rock Road.


Rancho Cordova, California  95670  USA


916-638-3800 www.marriott.com/hotels/hotel-deals/sacrc



Have questions about EMS Quality Leadership Training - Day 1: Fundamentals? Contact Craig Stroup

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When & Where

Rancho Cordova, CaliforniaQ
10901 Gold Center Drive #400
Rancho Cordova, CA 95760

Thursday, October 6, 2016 from 8:30 AM to 6:00 PM (PDT)

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EMS Quality Leadership Training - Day 1: Fundamentals
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