San Francisco, California
London, United Kingdom
BDPA and NWCT Philadelphia Chapters
Emotional Intelligence on the Job
An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role. This "clarity" in thinking and "composure" in stressful and chaotic situations is what separates top performers from weak performers in the workplace.
During this event, we will discuss the following:
Why do certain employees get into accidents more often than others? Why do they violate company ethics and policies? Why do they ignore the rules of the organization? Why do they use illegal drugs while on the job? Why do some people cause conflict while others are so gifted at resolving it? Why do they put self-interest ahead of the organizational values? Why do some salespeople build large books of new business with ease while others struggle to do so even though they seem to be putting forth the required effort?
Discussion will be lead by:
Following on her MA in applied psychology, Pamela counseled underserved students at the City University of NY. She then attended four years of art school, and combined her skills to found a successful business in New York City. After twelve years of 15 percent growth in annual revenues and international success, Pamela sold her business. She then attended a post-graduate program in Organization Development and Consultation and became a senior-level organization development consultant at a global consulting firm.
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When & Where
Chapter of the Year Community Service - 2012
National Chapter of the Year 2007, 2008, 2009, 2010
Advancing Careers from the Classroom to the Boardroom