San Francisco, California
London, United Kingdom
Smart Electronics and Lark Engineering
Managing any business is difficult. It is particularly challenging to keep everyone on the same page and all moving in the same direction when acquiring and putting together small businesses with different cultural backgrounds and business philosophies.
Bob's presentation will be on how he overcame these challenges to create a trusting and progressive environment where everyone in the company can be called on to interface with the customers without concern - where people feel a sense of ownership and look forward to celebrations when targets are hit and feel some responsibility when those targets are missed.
Bob's management style can be summed up as inclusion, reward and stick to commitments. Some ways he has put his philosophy into action include:
- Make sure everyone knows the customer is the focus.
- Reward people for business growth.
- While salaries are kept on the lower end of competitive, potential quarterly commission sharing can get folks excited and makes everyone a salesman from the janitor through the executive team.
- Provide a very pleasing place to work with visible changes evident to all at least every two months... from LEAN events to cosmetic changes that employees see as positive progress.
When & Where
The Aerospace & Defense Forum
The Aerospace & Defense Forum is a global aerospace and defense leadership community of over 1500 with six chapters providing opportunities for sharing of information, current events, and analysis, mutual support and encouragement, partnering, innovation, and performance breakthroughs.