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Driving Customer Experience Quality from the Front Line

HDI Local Chapter; Motown

Friday, February 11, 2011 from 1:00 PM to 4:00 PM (EST)

Driving Customer Experience Quality from the Front Line

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General Ended Free  

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Event Details

Time:  1 - 4 PM (presentation will begin at 1:15)

Location:   Southfield Public Library  26300 Evergreen Road, Southfield, MI 48076

Raffle Item:   IPad (YOU MUST BE AN HDI MEMBER TO WIN THE iPAD!) to be given away at the meeting and many other cool items ($1000 in raffle items overall)!     You can join at the meeting or join now by going here

Summary:  Are you tired of being handed products where you have to explain to the customer why it’s broken.   For large and small companies alike, driving high customer satisfaction results is a challenge many fail to manage.  A common issue is revamping normal business operations in the current environment and implementing change that increases customer experience quality.

In this session you’ll learn how to develop a Customer Service capability that drives customer satisfaction back into the organization.  Learn how to build a “Customer Quality Environment” that will direct the guiding principles of customer satisfaction and ensure services are delivered with a customer focus.  You’ll gain the knowledge you need to enhance your current environment and take away a framework for success that you’ll be able to use to enhance the customer experience. 

Speaker:  Rob Kleier
http://www.linkedin.com/in/robertkleier

Speaker BIO: Mr. Kleier has driven technology solutions since 1991. He began his career as a programmer analyst and progressed to Chief Technology Officer in the financial services industry. He joined CDI in September of 2007 as a subject matter expert in the IT Solutions business development group. His current responsibilities include crafting solutions for clients and supporting the sales organization across the United States. Mr. Kleier holds a BS in Computer Science from Northern Kentucky University and a MBA from the Crummer Graduate School of Business, Rollins College. He also served his country for 4 years in the United States Marine Corp.

Sponsor:  


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When & Where


Southfield Public Library
26300 Evergreen Rd.
Southfield, MI 48076

Friday, February 11, 2011 from 1:00 PM to 4:00 PM (EST)


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Organizer

HDI Local Chapter; Motown

Website:http://HDI%20Local%20Chapter;%20Motown

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Driving Customer Experience Quality from the Front Line
Southfield, MI Events Conference

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