Wednesday, June 12, 2013
9:00 am - 12:00 pm
Dealing With Difficult People
Many organizations are committed to providing quality customer service and meeting the needs of their clients while treating them with dignity and respect. This can be a real challenge when faced with a negative person who knows how to push your buttons.
In this training, you will learn how to engage with difficult people more effectively by setting boundaries and identifying your own triggers. This training is suitable for anyone who regularly interacts with the public as part of their job including receptionists, administrative and customer service staff, as well as supervisors and managers.
Crisis Clinic Business Office
Northgate Executive Center II
9725 3rd Ave NE, Suite 300
Seattle, WA 98115
- No refunds given
- Attendee substitutions accepted up to 48 hours before training
- $50 group discount for 5 or more attending from same agency (call to arrange 206-461-3210 ext 608)
When & Where
Community Training Program
Crisis Clinic has been a first call for help for those in need of emotional support and social services for nearly 50 years. Today, we are a nationally recognized leader in mental health, crisis intervention, and information and referral services.
This year, we are proud to offer a series of community trainings designed specifically for mental health and social service providers working in King County. Each course is conducted by a caring, skilled professional with years of hands-on experience in their field.
Our hope is that you will walk away with the knowledge and practical skills you need to navigate the system and more effectively help your clients.