Dealing with conflict on the Service Desk
Friday, January 13, 2012 from 1:00 PM to 4:00 PM (EST)
Time: 1 - 4 PM (presentation will begin at 1:15)
Location: Automation Alley 2675 Bellingham Drive Troy, MI 48083
Raffle Item: TBD
Summary: Dealing with conflict on the Service Desk
Does anybody love me? Dealing with Conflict on the Service Desk Admit it, there are days when you wonder if anybody likes you at all. What’s a person to do? You’ve read the books and heard the theory…but what about a practical approach? In this highly interactive, fast paced session learn practical skills needed to receive confrontation, as well as confront in an appropriate manner. And yes….people do love you!
Speaker: Gail Noren Cherwell Software
Speaker BIO: Gail Noren has worked for some of the top global Information Technology vendors in the UK, New Zealand, Australia and North America. Prior to moving into Business Development Gail held a number of technical positions including Technical Instructor and Pre-Sales Support Engineer. Since moving to the United States in 2003 Gail has gained a reputation as a customer focused sales executive who builds solid customer relationships at all levels of an organization. In her current position at Cherwell Software, her consultative approach along with a good technical understanding of ITIL process improvement enables her to understand and address business issues by recommending the appropriate solution to solve problems, improve efficiencies and increase productivity.
When & Where
HDI Local Chapter; Motown
The HDI Motown Chapter is a Community of technology service and support professionals that provides regular Opportunities for its members to network, exchange best practices and enhance their skills through sponsored training and relevant educational programs.
As a legal not-for-profit corporation, chartered in December 1999, we host regular chapter meetings at varying locations around the Metro-Detroit area and also offer some members only training and networking opportunities. Most of our chapter meetings are free and open to anyone working in or interested in the IT Service and Support industry.