Advanced Uplift: Crash Course in Teen Literature- USL
- Utah State Library, Salt Lake City UT
Angry Customers Suck! A Crash-Course in Handling Some of the Worst Customers that Come Through Your Doors.
Oh yes…they’re out there and they’re coming to your library. Angry, nasty and even downright unreasonable customers with a mission to tell you how they feel. They really do suck! The good news is that you don’t have to let them drag you down or ruin your day. And by using a few proven techniques and questions some of these angry customers could actually leave feeling better! The Angry Customers Suck Crash-Course program is an interactive and fun day filled with information and experiences that you’ll be using with to more effectively work with your Angry Customers when you return to work! Participants will learn and begin to master:
Audience: All Utah Library workers
Location: Utah State Library, Room 218-219
Lunch: Provided at no cost by the Utah State Library
Mileage reimbursement: Available to individuals traveling over 50 miles one way
Instructor: Andrew Sanderbeck
Andrew has been developing and conducting training seminars for libraries and library organizations for more than ten years. He has presented Web-based, On-line, and Face-to-Face sessions on Management and Leadership, Customer Service and Communication Skills in the U.S. and numerous countries around the world. He is the founder of the PCI Webinars.
Jessica Whetman, Utah State Library Training Coordinator
801-715-6762; 800-662-9150 x 56776
Utah State Library Division
250 N 1950 W Suite A
Salt Lake City UT 84116
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