Customer Service Workshop - Abingdon
Wednesday, June 13, 2012 from 10:00 AM to 12:00 PM (EDT)
Getting Customers through the door requires Good Marketing
Keeping them requires Great Service!
Front line staff members can make or break the customer experience. Every day the staff of your business can build the relationships that let customers know they're more than sales figures and create the connections that will bring them back. We are going to show them how.
Bring your staff for an engaging discussion on Great Customer Service. We'll build teamwork and work to understand the customer experience, focusing on both internal and external customers and leadership in the workplace.
- Identify why customer service is beneficial to your bottom line
- Identify and practice positive behaviors
- Treat your co-workers as your INTERNAL customers
- Give front-line employees the confidence and support they need
- Managers learn to lead by example
When & Where
People Incorporated Financial Services
People Incorporated's mission is to provide opportunities for people to reach their goals in order to enhance their lives, families, and their communities.
Our philosophy is every person needs support from others. People Incorporated promotes the dignity of individuals and familes, moves people into the economic mainstream, and works to develop existing strengths and resources within communities. All of our efforts are directed by the concerns, hopes, needs and dreams of the people we serve.